Senior Value Realization Partner - Enterprise Accounts

iBase-t; United States; On-site; USD 150,000 - 210,000; Full time

Job summary

iBase-t is seeking a Senior Customer Value Partner to own the full customer lifecycle for Tier 1 and Tier 2 accounts. You will serve as the strategic advisor, responsible for ROI commitments, adoption milestones, and executive relationships from pre-sale through go-live and post-go-live adoption.

You will build Value Realization Frameworks, shape implementation scope, and govern four key touchpoints while mentoring 1–2 Customer Value Partners. Travel 25–35% is expected.

Qualifications

• 8+ years in enterprise software customer success, strategic account management, professional services, or business architecture with accountability for adoption, retention, and account health at large enterprise accounts.
• Demonstrated track record managing multi-site, multi-BU A&D accounts with C-suite engagement and domain expertise.
• Experience building Value Realization Frameworks, multi-year deployment roadmaps, and formal business cases tied to pre-sale ROI commitments.
• Comfortable operating with full autonomy in a billable advisory model, including scoping and designing multi-session advisory engagements.
• Bachelor’s degree required; MBA, advanced engineering degree, or industry certifications strongly preferred.

Responsibilities

• Engage with the sales team during final demo and down-select phases, establishing the CVP relationship before contract close.
• Align with ROI commitments and begin structuring the Value Realization Framework with KPIs and baselines.
• Capture implementation scope and roadmap with the sales team for services execution.
• Facilitate transition from sales to Services Sales and integrate CVP context into commercial execution.
• Identify license expansion and services opportunities within existing accounts and prepare opportunity frameworks.
• Serve as trusted advisor at VP/SVP/C-suite level and manage multi-year Value Realization Frameworks.
• Lead Executive Business Reviews with bowler-chart KPIs and document decisions.
• Govern four touchpoints (kickoff, steering committee, go-live, post-go-live adoption).
• Mentor 1–2 Customer Value Partners with structured, measurable coaching.

Skills

Enterprise software

Customer success

Strategic account management

Professional services

Business architecture

C-suite engagement

Education

Bachelor's degree

MBA preferred

APICS

Six Sigma BB

PMP

Job description

iBase-t is seeking a Senior Customer Value Partner to own the full customer lifecycle for Tier 1 and Tier 2 accounts. You will serve as the strategic advisor, responsible for ROI commitments, adoption milestones, and executive relationships from pre-sale through go-live and post-go-live adoption.

You will build Value Realization Frameworks, shape implementation scope, and govern four key touchpoints while mentoring 1–2 Customer Value Partners. Travel 25–35% is expected.