Senior Enterprise Customer Success Leader - ROI & Growth

Basware; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Basware is seeking a Senior Customer Success Manager to lead executive-level outcomes for our North America enterprise customers, acting as trusted advisor through renewal and expansion, owning strategic reviews, and guiding adoption programs across finance, procurement, ERP.

You will partner with product, sales, support, and services to quantify business value, build ROI cases, monitor health metrics, identify risks, and influence executives to prioritize value-driven initiatives across global

Qualifications

• 5+ years in Customer Success or related post-sales role.
• Experience with enterprise SaaS or digital transformation environments.
• Proven ability to engage senior executives and lead strategic business conversations.
• Experience building ROI models, business cases, value realization frameworks, or executive presentations.
• Proven success driving customer adoption, retention, expansion, and satisfaction.

Responsibilities

• Manage a portfolio of North America's largest and most strategic enterprise customers.
• Lead executive business reviews, strategic planning sessions, and value realization discussions.
• Develop and execute customer success plans aligned to measurable business outcomes.
• Identify ROI from technology investments and communicate business impact.

Skills

Executive presence

Consultative relationship mgmt

Translate tech into value

Financial acumen

ROI modeling

Clear communication

Stakeholder management

Project coordination

Job description

Basware is seeking a Senior Customer Success Manager to lead executive-level outcomes for our North America enterprise customers, acting as trusted advisor through renewal and expansion, owning strategic reviews, and guiding adoption programs across finance, procurement, ERP.

You will partner with product, sales, support, and services to quantify business value, build ROI cases, monitor health metrics, identify risks, and influence executives to prioritize value-driven initiatives across global