Executive Enterprise CSM - ROI & Value Realization

Basware; Chicago (IL); On-site; USD 110,000 - 160,000; Full time

Job summary

Basware in Chicago seeks a Senior Customer Success Manager to lead a portfolio of North America enterprise customers, acting as a trusted advisor to executives and driving value realization, adoption, retention, renewals, and growth.

You will partner with Product, Sales, Support, and Professional Services to align Basware solutions—from procure-to-pay to ERP—with strategic business outcomes, build ROI cases, track health metrics, and ensure long-term partnerships.

Qualifications

• 5+ years of experience in Customer Success or similar post-sales role.
• Enterprise SaaS, business software, or digital transformation experience.
• Proven ability to engage senior executives and lead strategic conversations.
• Experience building ROI models, business cases, or value realization frameworks.
• Demonstrated success driving adoption, retention, expansion, and satisfaction.

Responsibilities

• Manage a portfolio of North America’s largest enterprise customers.
• Build trusted relationships with CFOs, Finance Directors, Procurement Leaders, and other executives.
• Act as the primary strategic advisor throughout the customer lifecycle.
• Lead executive business reviews, strategic planning sessions, and value realization discussions.
• Develop and execute customer success plans aligned to measurable business outcomes.
• Help customers identify, track, and communicate ROI from technology investments.
• Create value stories and business cases demonstrating operational, financial, and strategic impact.
• Drive adoption of enterprise software solutions and monitor health, engagement, and outcomes.
• Identify risks proactively and develop mitigation plans to improve customer success.
• Lead renewal planning and identify opportunities for expansion.
• Collaborate with Sales on account planning and growth initiatives.
• Support customer advocacy programs including references and case studies.

Skills

Executive presence

Strategic relationships

ROI modeling

Value realization

Executive communications

Data-driven

Job description

Basware in Chicago seeks a Senior Customer Success Manager to lead a portfolio of North America enterprise customers, acting as a trusted advisor to executives and driving value realization, adoption, retention, renewals, and growth.

You will partner with Product, Sales, Support, and Professional Services to align Basware solutions—from procure-to-pay to ERP—with strategic business outcomes, build ROI cases, track health metrics, and ensure long-term partnerships.