Strategic Value Realization Partner

iBase-t

United States

On-site

USD 120,000 - 180,000

Full time

14 days+

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Job summary

iBase-t is seeking a Customer Value Partner to own senior executive relationships from pre‑sale through adoption, aligning ROI commitments with a measurable Value Realization Framework. You will drive quarterly business reviews, identify expansion opportunities, and partner with Professional Services to ensure successful go‑live and sustained adoption.

The role requires 5+ years in enterprise software customer success or related fields, deep aerospace manufacturing expertise, and the ability to

Qualifications

5+ years in enterprise software customer success, consulting, professional services, or business architecture with direct accountability for adoption and retention outcomes.
Demonstrated experience managing post‑sale and pre‑sale‑adjacent relationships at A&D or advanced manufacturing enterprise accounts at VP/Director level.
Deep aerospace manufacturing domain expertise — MES, ERP (SAP S4/HANA), MRO, or digital transformation in an A&D context.
Proven ability to build and manage Value Realization Frameworks, bowler charts, and deployment roadmaps tied to committed business outcomes.
Comfortable in a billable advisory model. Strong written and verbal communication.
Bachelor’s degree required; A&D certifications (APICS, AS9100) a differentiator.

Responsibilities

Own the iBase‑t relationship for all assigned accounts, maintaining executive touchpoints and leading QBRs with plan‑vs‑actual bowler data.
Maintain and evolve the Value Realization Framework linking ROI commitments to adoption milestones and KPIs.
Drive user deployment in partnership with Lean Architect and Expert Services to ensure adoption plans are live before go‑live.
Monitor renewal risk and flag opportunities 90+ days before cycle.
Direct prioritization of Expert Services in sustainment and participate in billable advisory engagements.