Senior Vaccine Customer Advocate – Manhattan South (Remote)

Merck; Lansing (MI); Remote; USD 106,000 - 167,000; Full time

Job summary

Merck is seeking a Vaccine Customer Representative to support healthcare providers with clinical information and education about our vaccine portfolio. You will analyze market dynamics, coordinate with cross-functional teams, and help customers optimize contract performance while improving patient immunization rates.

The role covers the Manhattan South territory with up to 25% travel; a suitable remote-friendly setup is available and a strong emphasis on data-driven, compliant customer

Qualifications

• Bachelor’s degree and 3+ years of sales experience OR high school with 6 years in healthcare, marketing, or related fields.
• Proven ability to develop territory plans, analyze markets, and drive outcomes.
• Strong communication, collaboration, and data-driven decision making are essential.

Responsibilities

• Engage Health Care Providers and professionals with balanced product sales presentations.
• Share updates on customer needs to improve patient health outcomes and contract performance.
• Develop territory level business plans to increase immunization rates and meet policy standards.
• Coordinate with account teams to outline customer strategy for interactions and relationships.

Skills

Account Planning

Adaptability

Business Planning

Contract Performance

Customer Feedback Management

Health Improvement

Hospital Sales

Immunizations

Innovating Ideas

Interpersonal Relationships

Lead Generation

Market Analysis

Marketing Materials

Outcomes Research

Overcome Obstacles

Pharmaceutical Sales Training

Product Sales

Resilience Under Pressure

Sales

Sales Calls

Sales Metrics

Sales Pipeline Management

Sales Presentations

Sales Process Management

Education

Bachelor’s Degree with 3+ years Sales experience

High school diploma with 6 years equivalent experience

Job description

Merck is seeking a Vaccine Customer Representative to support healthcare providers with clinical information and education about our vaccine portfolio. You will analyze market dynamics, coordinate with cross-functional teams, and help customers optimize contract performance while improving patient immunization rates.

The role covers the Manhattan South territory with up to 25% travel; a suitable remote-friendly setup is available and a strong emphasis on data-driven, compliant customer