Senior Vaccine Customer Specialist – Remote, 25% Travel

Merck; Trenton (NJ); Remote; USD 106,000 - 167,000; Full time

Job summary

Merck is seeking a Vaccine Customer Representative to support healthcare providers with clinical information, education, and resources for vaccine programs. You will manage a defined geography, drive contract performance, and help immunization rates through education and adherence to quality programs.

The role requires strong sales and relationship skills, territory planning, and the ability to use data to inform strategies, with travel as needed within the assigned geography.

Qualifications

• Bachelor's degree required; 3+ years of sales experience or 6+ years in healthcare/scientific field with no sales experience.
• Proven ability to build trust and deliver value in selling situations.
• Ability to segment customer populations and allocate resources effectively.
• Strong understanding of customer business climate and market potential.
• Proven ability to use data to analyze trends and drive results.

Responsibilities

• Engage healthcare providers and professionals with balanced product presentations aligned to labeling and CDC recommendations.
• Provide updates on customer needs to improve patient outcomes and contract adherence.
• Educate customers using scientific and marketplace information and promotional materials.
• Conduct quarterly business reviews to maximize contract performance across vaccine portfolio.
• Develop territory plans to improve immunization rates and maintain product knowledge.

Skills

Vaccine sales

Healthcare account planning

Customer relationship

Territory management

Data analysis

Presentation skills

Negotiation

Education

Bachelor's degree

Tools

CRM software

Job description

Merck is seeking a Vaccine Customer Representative to support healthcare providers with clinical information, education, and resources for vaccine programs. You will manage a defined geography, drive contract performance, and help immunization rates through education and adherence to quality programs.

The role requires strong sales and relationship skills, territory planning, and the ability to use data to inform strategies, with travel as needed within the assigned geography.