Senior UX Researcher - Remote (Higher Education & Libraries)

EBSCO Information Services, Inc.; Juneau (AK); Remote; USD 104,000 - 149,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life and Dis/

Retirement Savings Plan

Paid Parental Leave

Holidays and PTO

Mentoring program

Job summary

EBSCO Information Services (EIS) seeks a Senior UX Researcher to advance usability, accessibility, and scholarly effectiveness of our research platforms. You will design and lead studies informing product strategy for higher education and library tools worldwide.

Remote US-based role; you will collaborate with UX designers, product managers, and stakeholders, advocating user-centered research and inclusive design across cross-functional teams.

Qualifications

• 5+ years of UX research experience
• Strong foundation in qualitative and quantitative methods
• Experience translating ambiguous problem spaces into clear research direction
• Experience working in cross-functional product teams
• Excellent communication and storytelling skills
• A diverse portfolio demonstrating impact across complex problem spaces

Responsibilities

• Own end-to-end research across the product lifecycle
• Translate findings into actionable insights and recommendations
• Partner with UX designers, PMs, and stakeholders to influence product direction
• Advocate for user-centered design principles and research best practices
• Conduct usability testing, interviews, surveys, and field studies
• Synthesize findings into research reports, personas, journey maps, and frameworks
• Advocate for accessibility and inclusive access to information

Skills

UX research

Qualitative research

Quantitative research

Cross-functional collaboration

Storytelling

Education

Advanced degree (HCI/Library Sci/Psych/Education)

Job description

EBSCO Information Services (EIS) seeks a Senior UX Researcher to advance usability, accessibility, and scholarly effectiveness of our research platforms. You will design and lead studies informing product strategy for higher education and library tools worldwide.

Remote US-based role; you will collaborate with UX designers, product managers, and stakeholders, advocating user-centered research and inclusive design across cross-functional teams.