Senior UX Researcher - Remote, Impactful Education Tech

EBSCO Information Services, Inc.; Boston (MA); Remote; USD 104,000 - 149,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life and Dis.

Retirement Savings Plan

Paid Parental Leave

Holidays and PTO

Mentoring program

Job summary

EBSCO Information Services (EIS) seeks a Senior User Experience Researcher to advance usability, accessibility, and scholarly effectiveness of our research platforms. You will study how students, faculty, librarians, and researchers engage with academic content and workflows, guiding product strategy with evidence-based improvements for higher education and libraries worldwide.

This is a remote position based in the United States, with a team that values flexibility, collaboration, and a strong

Qualifications

• 5+ years of experience in UX research, human-computer interaction, or a related field.
• Strong foundation in both qualitative and quantitative research methods.
• Experience translating ambiguous problem spaces into clear research direction.
• Experience working in cross-functional product teams.
• Excellent communication and storytelling skills.
• A diverse portfolio that demonstrates impact across complex problem spaces.

Responsibilities

• Autonomously own end-to-end research including planning, designing, and conducting qualitative and quantitative user research across the product lifecycle.
• Translate complex research findings into clear, actionable insights and recommendations.
• Partner with UX designers, product managers, and stakeholders to influence product direction and strategy.
• Advocate for user-centered design principles and research best practices across teams.
• Conduct usability testing, interviews, surveys, and field studies.
• Synthesize findings into clear, structured deliverables such as research reports, personas, journey maps, and frameworks.
• Advocate for accessibility, inclusivity, and equitable access to information in all research efforts.

Skills

UX research

Qualitative methods

Quantitative methods

Cross-functional teamwork

Communication

Education

Advanced degree

Job description

EBSCO Information Services (EIS) seeks a Senior User Experience Researcher to advance usability, accessibility, and scholarly effectiveness of our research platforms. You will study how students, faculty, librarians, and researchers engage with academic content and workflows, guiding product strategy with evidence-based improvements for higher education and libraries worldwide.

This is a remote position based in the United States, with a team that values flexibility, collaboration, and a strong