Senior UX Researcher - AI-First Experience Analytics

Amazon Inc.; Omaha, Northern (NE, KY); Hybrid; USD 152,000 - 206,000; Full time

Job summary

Amazon is seeking a Senior UX Researcher for AWS Experience Analytics (EXA) to lead qualitative and quantitative research shaping agentic experiences across AWS. You will partner with engineering to build tooling, develop AI-first strategies, and deliver research-informed data products at scale.

With 5+ years in user research and a PhD in a related field, you will mentor junior researchers and help define metrics for Experience Health and segmentation while collaborating with science,

Qualifications

• 5+ years of proven success leading User Research projects with impact.
• 5+ years of supporting quantitative and qualitative consumer research.
• Strong verbal and written communication skills.
• PhD in HCI or Behavioral Science or related field.
• Experience conducting B2B research.
• Fluency in triangulating customer insights with telemetry data.

Responsibilities

• Design and execute qualitative and quantitative research to inform agent and agent-assisted experience strategy across AWS.
• Partner with engineering teams to build agent tooling and research instrumentation.
• Develop thought leadership on AI-augmented and agent-primary experiences that influences product development across AWS.
• Lead EXA data product delivery with cross-functional teams, bringing the AI-first and agent-customer perspective.
• Build prototypes using agentic tools to bring research insights to life and communicate ideas to stakeholders.
• Contribute to the team's research direction by proposing new approaches, maintaining the research knowledge base, and identifying emerging behaviors.
• Mentor junior researchers.

Skills

UX Research leadership

Quantitative research

Qualitative research

Verbal & written communication

Education

PhD in HCI or Behavioral Science

Tools

Python

Job description

Amazon is seeking a Senior UX Researcher for AWS Experience Analytics (EXA) to lead qualitative and quantitative research shaping agentic experiences across AWS. You will partner with engineering to build tooling, develop AI-first strategies, and deliver research-informed data products at scale.

With 5+ years in user research and a PhD in a related field, you will mentor junior researchers and help define metrics for Experience Health and segmentation while collaborating with science,