Senior UX Researcher, AWS Experience Analytics (EXA)

Amazon Web Services (AWS); Arlington (VA); On-site; USD 152,000 - 206,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Development Center U.S., Inc. seeks a UX Researcher to lead research shaping agentic products and experiences at scale.

You will partner with science, engineering, and product teams to deliver insights for AI-first and agent-supported workflows. You will design and run qualitative and quantitative studies, build research instrumentation, and mentor junior researchers while advancing Experience Health metrics and segmentation.

Qualifications

• 5+ years leading User Research projects with impact.
• 5+ years supporting quantitative and qualitative consumer research.
• Strong verbal and written communication skills.
• PhD in HCI or Behavioral Science or related field.
• Experience conducting B2B research.
• Fluency in triangulating customer insights with telemetry data.

Responsibilities

• Design and execute qualitative and quantitative research to inform agent and agent-assisted experience strategy across AWS.
• Partner with engineering teams to build agent tooling and research instrumentation.
• Develop thought leadership on AI-augmented experiences influencing product development.
• Lead EXA data product delivery with cross-functional teams, bringing AI-first perspectives.
• Build prototypes using agentic tools to communicate insights to stakeholders.
• Contribute to research direction and maintain the knowledge base.
• Mentor junior researchers.

Skills

Lead UX Research

Qualitative & Quantitative Research

Verbal & Written Communication

Cross-functional Collaboration

Telemetry triangulation

Mentor junior researchers

Education

PhD in HCI or Behavioral Science

Tools

Python

Job description

Description

As AWS customers shift from console-based building to AI-augmented and agent-primary workflows, this role sits at the forefront of that transformation. You will lead research that shapes agentic products and experiences across AWS — cultivating new methodologies, partnering with science and engineering teams, and building the metrics and frameworks that assess experience impact at scale.

We are seeking a UX Researcher with deep experience in agentic tools and large-scale systems. You will deliver insights that inform Experience Health metrics and segmentation, product strategy for AI-first and agent customers, and define where humans remain in the loop. This role requires a strong balance of technical fluency and a deep understanding of humans and their expected outcomes.

You will bring creativity and a Learn and Be Curious mindset, partnering with science, engineering, and product teams across AWS to deliver solutions at scale. We move fast, and we need someone who can keep pace while maintaining a high bar for quality.

The problems are genuinely interesting. With wide adoption of agentic AI, customer needs and expectations are changing fundamentally — and there are many new problems we do not yet have answers for. We have more questions than we can conduct research to answer, and that is where you come in.

Key job responsibilities

• Design and execute qualitative and quantitative research to inform agent and agent-assisted experience strategy across AWS
• Partner with engineering teams to build agent tooling and research instrumentation
• Develop thought leadership on AI-augmented and agent-primary experiences that influences product development across AWS
• Lead EXA data product delivery with cross-functional teams, bringing the AI-first and agent-customer perspective
• Build prototypes using agentic tools to bring research insights to life and communicate ideas to stakeholders
• Contribute to the team's research direction by proposing new approaches, maintaining the research knowledge base, and identifying emerging behaviors
• Mentor junior researchers

About The Team

AWS Experience Analytics (EXA) turns customer understanding into products and intelligence that teams across AWS can use. We are building a unified customer lifecycle data platform and customer intelligence system that delivers deep customer understanding at scale. Our team approaches data both qualitatively and quantitatively, fusing customer insights with telemetry to tell actionable customer stories — insight is the critical layer that makes data meaningful.

Basic Qualifications

• 5+ years of proven success leading User Research projects with demonstrated impact experience
• 5+ years of supporting quantitative and qualitative consumer research experience
• Can show strong verbal and written communication skills
• PhD in HCI or Behavioral Science or related field
• Experience conducting B2B research
• Fluency in triangulating customer insights with telemetry data

Preferred Qualifications

• Experience in a technical field (software development, network development, IT, other related)
• Experience working with a large-scale technology platform
• Experience working with agent-supported, non-deterministic experiences
• Experience with metrics or behavioral segmentation
• Ability to work with Python or equivalent programming languages

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

USA, VA, Arlington - 152,200.00 - 205,900.00 USD annually

USA, WA, Seattle - 152,200.00 - 205,900.00 USD annually

Company - Amazon Development Center U.S., Inc.

Job ID: A10526520