Senior UX Researcher — AI-First Agentic Experiences

Amazon Web Services (AWS); Seattle (WA); On-site; USD 152,000 - 206,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Development Center U.S., Inc. in Seattle seeks a UX Researcher to shape agentic AI-first experiences across AWS. You will lead research, partner with science, engineering and product teams, and build metrics that assess experience impact at scale.

You will deliver insights from qualitative and quantitative studies, mentor junior researchers, and help define how humans stay in the loop as AWS moves toward agent-supported workflows on a large-scale platform.

Qualifications

• 5+ years leading User Research projects with demonstrated impact
• 5+ years of supporting quantitative and qualitative consumer research
• Strong verbal and written communication skills
• PhD in HCI or Behavioral Science or related field
• Experience conducting B2B research
• Fluency in triangulating customer insights with telemetry data

Responsibilities

• Design and execute qualitative and quantitative research to inform agent and agent-assisted experience strategy across AWS
• Partner with engineering teams to build agent tooling and research instrumentation
• Develop thought leadership on AI-augmented and agent-primary experiences that influences product development across AWS
• Lead EXA data product delivery with cross-functional teams, bringing the AI-first and agent-customer perspective
• Build prototypes using agentic tools to bring research insights to life and communicate ideas to stakeholders
• Contribute to the team's research direction by proposing new approaches, maintaining the research knowledge base, and identifying emerging behaviors
• Mentor junior researchers

Skills

User Research

Qualitative research

Quantitative research

Communication skills

Mentoring

Education

PhD in HCI or Behavioral Science

Tools

Python

Job description

Amazon Development Center U.S., Inc. in Seattle seeks a UX Researcher to shape agentic AI-first experiences across AWS. You will lead research, partner with science, engineering and product teams, and build metrics that assess experience impact at scale.

You will deliver insights from qualitative and quantitative studies, mentor junior researchers, and help define how humans stay in the loop as AWS moves toward agent-supported workflows on a large-scale platform.