Senior UX Designer — AI-Native Experiences & Strategy

Amazon Web Services (AWS); New York (NY); On-site; USD 155,000 - 210,000; Full time

Job summary

Amazon.com Services LLC is seeking a Senior UX Designer to lead the design of AI-native business applications and end-to-end customer experiences. You will define experience strategy, shape product direction, and raise design quality across services and journeys.

You will work with product, engineering, and applied science to translate ambiguous problems into clear directions, design proactive AI teammates, and mentor others while raising the bar for usability and trust in our systems.

Qualifications

• 7+ years of design experience.
• Proven ability to lead end-to-end design for complex systems or cross-product experiences.
• Strong track record of influencing product strategy and cross-functional decisions.
• Expertise in interaction design, with high standards for usability, clarity, and craftsmanship.
• Experience leveraging AI-powered design tools and rapid prototyping workflows.
• (Preferred) Experience designing AI-powered or intelligent systems, especially AI teammates or agentic experiences.
• (Preferred) Experience defining new interaction paradigms for emerging technologies.
• (Preferred) Strong systems thinking with experience building or scaling design systems and frameworks.
• (Preferred) Experience working in 0→1 or highly ambiguous problem spaces.
• (Preferred) Experience mentoring other designers and elevating team-wide design quality.

Responsibilities

• Define and drive end‑to‑end UX strategy across complex product areas and multi‑service journeys, translating ambiguous problems into clear, opinionated experience directions and articulating the core customer value.
• Lead the design of AI‑native experiences, including proactive, context‑aware AI teammates, while establishing scalable interaction models for trust, transparency, and human‑AI collaboration.
• Apply system‑level thinking to create cohesive experiences across products and touchpoints, and drive reusable design patterns, frameworks, and quality standards that raise the UX bar.
• Leverage AI‑accelerated workflows, rapid prototyping, and vibe coding to explore ideas, validate concepts, and influence product direction through tangible artifacts.
• Partner cross‑functionally with product, engineering, and science to shape product strategy and roadmap, and influence senior stakeholders through strong storytelling and customer‑backed insights.
• Drive customer understanding and validation through research, experimentation, and data, while mentoring other designers and elevating overall design quality and culture.

Skills

End-to-end UX design

Cross-functional collaboration

Interaction design

AI-powered design tools

Rapid prototyping

Mentoring designers

Job description

Amazon.com Services LLC is seeking a Senior UX Designer to lead the design of AI-native business applications and end-to-end customer experiences. You will define experience strategy, shape product direction, and raise design quality across services and journeys.

You will work with product, engineering, and applied science to translate ambiguous problems into clear directions, design proactive AI teammates, and mentor others while raising the bar for usability and trust in our systems.