Senior UX Designer, AI-Powered Associate Experience

Amazon

Seattle (WA)

On-site

USD 138,000 - 186,000

Full time

25 hours ago

Be an early applicant

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Amazon is seeking a Senior UX Designer for the Customer Service User Experience Studio in Seattle, WA, to improve the Associate and Driver experience. You will lead end-to-end design from concept to launch, collaborating with product, engineering, and research teams to deliver meaningful, scalable solutions that delight customers and resolve issues.

You will mentor junior designers, apply AI/ML UX insights, and advocate user research throughout development, shaping experiences across desktop and

Qualifications

7+ years of design experience required.
Online portfolio or work samples should be on resume.
Experience delivering design solutions for large scope projects with desktop and mobile.

Responsibilities

Lead end-to-end design from concept to launch.
Partner with product, engineering, and research teams to deliver impactful solutions.
Lead design reviews and workshops to align stakeholders and drive decisions.
Create user interfaces that reveal meaningful patterns to users.
Develop and validate solutions through user research and iterative testing.
Build compelling narratives connecting customer insights to business opportunities.
Use systems-level design thinking to scale design solutions.
Experiment with AI UX best practices to shape new workflows.
Mentor more junior designers.