UX Researcher: AI & Telemetry-Driven Experience

Amazon Inc.; Seattle (WA); On-site; USD 130,000 - 176,000; Full time

Job summary

Amazon is seeking a mixed-methodology researcher to join AWS Experience Analytics. You will identify why customers behave that way, uncover durable needs, and translate telemetry data into actionable insights for scalable products and services.

You'll collaborate with science and engineering teams, define new study frameworks at the intersection of human and AI-driven workflows, and mentor others to raise research quality across the organization.

Qualifications

• Experience in leading User Research projects with demonstrated impact.
• Experience (end to end) with all aspects of research (study design, recruiting, moderation, analysis, reporting)
• Experience with lab-based user testing, remote testing, iterative prototype testing, survey design, and usage of multiple methods within a study
• PhD in a Social Science/Behavioral Science discipline
• 3+ years of experience conducting qualitative and quantitative research in a corporate setting
• Experience conducting B2B research
• Strong writing and communication skills
• Fluency in triangulating customer insights with telemetry data
• Have a portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas)

Responsibilities

• Plan and conduct end-to-end mixed-methods research — from study design through synthesis — to uncover the motivations, needs, and behaviors that shape customer experience across products and services.
• Translate large-scale telemetry and behavioral data into actionable insights, integrating quantitative signals with qualitative depth to build a compelling customer story.
• Pioneer new research methodologies for emerging problem spaces — particularly at the intersection of human and AI-driven workflows — where established playbooks don't yet exist.
• Partner cross-functionally with science and engineering teams to ensure research insights directly inform strategy and how we build our products.
• Raise the bar for research quality and craft across the organization through mentorship, peer review, and thought leadership.

Skills

User research leadership

End-to-end research

Qualitative methods

Telemetry data analysis

Communication skills

Education

PhD in Social/Behavioral Science

Tools

Python

Job description

Amazon is seeking a mixed-methodology researcher to join AWS Experience Analytics. You will identify why customers behave that way, uncover durable needs, and translate telemetry data into actionable insights for scalable products and services.

You'll collaborate with science and engineering teams, define new study frameworks at the intersection of human and AI-driven workflows, and mentor others to raise research quality across the organization.