Senior UX & Human Factors Researcher – Medical Devices

Ipsos in US; Washington (District of Columbia); Remote; USD 95,000 - 120,000; Full time

Job summary

Ipsos in US is seeking a Senior UX and Human Factors Researcher to lead research studies informing product design, usability, and safety within regulated domains such as medical devices and pharmaceuticals. This role requires FDA regulatory expertise and strong analytical thinking.

Senior researchers collaborate with cross-functional teams, translate findings into actionable design recommendations, and contribute to client delivery while upholding Ipsos quality and compliance standards.

Qualifications

• Bachelor’s degree required in Human Factors, HCI, Psychology, Industrial Engineering, Behavioral Sciences, or a related field.
• 3+ years of UX and Human Factors research or design experience in regulated industries.
• 5+ years of UX research or design experience preferred; agency/consulting experience is a plus.
• Strong understanding of human factors principles, user research methodologies, and usability evaluation techniques.
• Experience applying regulatory standards (FDA guidance, ANSI/AAMI HE75, IEC 62366-1:2015).
• Experience leading complex research programs for medical devices, pharmaceuticals, or safety-critical products.
• Excellent communication and presentation skills for senior client engagement.
• Ability to manage multiple projects autonomously with quality and timelines.
• Open to all locations with preferred collaboration from Chicago Ipsos UX Lab.

Responsibilities

• Lead UX and human factors research projects across all study phases (planning, execution, analysis, reporting).
• Develop protocols and documentation aligned with industry and regulatory standards (FDA guidance, ANSI/AAMI HE75, IEC 62366-1:2015).
• Conduct formative and validation usability testing for medical devices and combination products to identify use-related risks.
• Analyze qualitative and quantitative data to inform risk management and design improvements.
• Produce clear deliverables such as usability study reports, HF validation summaries, and risk analyses.
• Present insights and recommendations to diverse stakeholders including client teams, engineers, and regulatory reviewers.
• Collaborate across internal and client teams to drive evidence-based design and business decisions.
• Support client business development by assisting a Director or senior leader.
• Lead or support bids and proposals under supervision of a senior leader.
• Manage budgets with senior lead and project manager accountability.
• Produce thought leadership pieces and internal trainings in support of Ipsos initiatives.

Skills

Regulatory knowledge

Communication

Project management

UX research methods

Data analysis

Education

Bachelor’s degree in Human Factors, HCI, Psychology, Industrial Engineering, Behavioral Sciences, or a related field

Tools

Usability testing protocols

Job description

Ipsos in US is seeking a Senior UX and Human Factors Researcher to lead research studies informing product design, usability, and safety within regulated domains such as medical devices and pharmaceuticals. This role requires FDA regulatory expertise and strong analytical thinking.

Senior researchers collaborate with cross-functional teams, translate findings into actionable design recommendations, and contribute to client delivery while upholding Ipsos quality and compliance standards.