Director, UX & Human Factors — Medical Devices

Ipsos in US; Cincinnati (OH); On-site; USD 140,000 - 145,000; Full time

Job summary

Ipsos is seeking a Director of UX & HF (Medical Device) to lead human factors research in FDA-regulated settings. The role involves managing key clients, guiding a small research team, and driving proposals and bids to grow the practice.

Ideally based near our Chicago usability lab, with cross-functional and international collaboration. You will oversee formative and summative usability studies, develop protocols and reports for FDA submissions, and help expand client relationships across

Qualifications

• Bachelor’s degree in human factors, HCI, Psychology, Industrial Engineering, Industrial Design, Visual Design or equivalent.

Responsibilities

• Lead human factors research for medical devices and healthcare products, including formative studies and validation usability testing aligned with FDA guidance.
• Manage key clients and accounts as primary point of contact, building long-term relationships and growing the business within them.
• Mentor and coach a team of researchers, providing feedback and developing talent.
• Oversee full project lifecycles from scoping and bidding to study design, execution, analysis and delivery.
• Develop study protocols, moderator guides, and human factors reports for FDA submissions.
• Review work for quality, FDA alignment, and adherence to industry guidance.
• Identify sales opportunities and lead sales meetings with Client Officers to develop bids.
• Present findings to clients with confidence, defending insights and recommendations.
• Create client-facing materials and lead internal trainings to grow the UX & HF practice.
• Anticipate and mitigate project and regulatory risks.

Skills

Leadership

Client management

Proposal development

Presentation and communication

Education

Bachelor’s degree in human factors or related field

Master’s degree or higher preferred

Job description

Ipsos is seeking a Director of UX & HF (Medical Device) to lead human factors research in FDA-regulated settings. The role involves managing key clients, guiding a small research team, and driving proposals and bids to grow the practice.

Ideally based near our Chicago usability lab, with cross-functional and international collaboration. You will oversee formative and summative usability studies, develop protocols and reports for FDA submissions, and help expand client relationships across