Director of UX & Human Factors - Medical Devices

Ipsos in US; Chicago (IL); Hybride; USD 140 000 - 145 000; Plein temps

Avantages offerts par ce poste

Generous PTO

Healthcare plans

Wellness benefits

Flexible workplace policy

Résumé du poste

Ipsos in US is seeking a Director of UX & HF (Medical Device) to lead human factors research, client management, and business development within FDA-regulated environments. The role guides a small research team and oversees end-to-end projects from scoping to delivery, including protocol development and FDA submissions.

The ideal candidate has 5+ years in UX/HF, with medical device experience, strong communication, and the ability to manage complex client relationships in a fast-paced,

Qualifications

• Bachelor’s degree in human factors, HCI, psychology, engineering, design or equivalent experience required.
• Minimum 5+ years UX & HF research experience, 3+ years in medical devices/healthcare.
• Hands-on validation (summative) usability testing for medical devices required.
• Working knowledge of FDA guidance and ANSI/AAMI HE75, IEC 62366-1.
• Experience with formative usability testing and use-related risk analysis.
• People management experience; leading a small team preferred.
• Strong client management and business development experience.
• Strong presentation and written communication skills with senior clients.
• Hybrid or Chicago-based location preferred.

Responsabilités

• Lead human factors research for medical devices and healthcare products, including formative and validation usability testing aligned with FDA guidance.
• Manage key clients and accounts as the primary point of contact, building long-term relationships and growing business.
• Mentor and coach a team of researchers, providing feedback and professional development.
• Oversee multiple projects through scoping, bidding, study design, execution, analysis and delivery.
• Develop study protocols, moderator guides, and HF reports for FDA submissions.
• Review work for quality, consistency, and FDA/commercial alignment.
• Identify sales opportunities and lead sales meetings with Client Officers.
• Present findings to clients, defend insights, and anticipate questions.
• Create client-facing materials and lead internal training to grow the practice.
• Anticipate regulatory and project risks and prepare the team to mitigate them.

Connaissances

Project leadership

Client & account management

People management

Proposal & bid development

FDA guidance knowledge

Executive presentation

Strategic thinking

Formation

Bachelor’s in human factors / HCI / psychology / engineering / design

Master’s degree or higher preferred

Description du poste

Ipsos in US is seeking a Director of UX & HF (Medical Device) to lead human factors research, client management, and business development within FDA-regulated environments. The role guides a small research team and oversees end-to-end projects from scoping to delivery, including protocol development and FDA submissions.

The ideal candidate has 5+ years in UX/HF, with medical device experience, strong communication, and the ability to manage complex client relationships in a fast-paced,