Senior UX & Human Factors Researcher

Ipsos in US; New York (NY); Remote; USD 95,000 - 120,000; Full time

Benefits offered by this job

Career development

Healthcare plans

Wellness benefits

Flexible workplace

Collaboration culture

Job summary

Ipsos is seeking a Senior UX and Human Factors Researcher to lead studies informing product design, usability, and safety in regulated environments. You will work across medical devices and pharmaceuticals, translating findings into actionable design recommendations.

You will collaborate with cross-functional teams, manage multiple projects autonomously, and engage with senior clients to drive evidence-based decisions. Open to all locations with preference for Chicago-area collaboration.

Qualifications

• Bachelor's degree in a related field is required.
• 3+ years of UX/HF research in regulated industries.
• 5+ years in UX research/design preferred; agency/consulting experience preferred.
• Strong understanding of human factors, research methodologies, and usability evaluation.
• Experience applying FDA guidance, ANSI/AAMI HE75, IEC 62366-1:2015.
• Experience with medical devices/pharma or safety-critical products.
• Strong communication and presentation skills with senior-level clients.
• Ability to manage multiple projects autonomously in a consulting environment.
• Open to all locations; Chicago area preferred for Ipsos UX Lab collaboration.

Responsibilities

• Lead UX and human factors research projects across all study phases.
• Develop protocols aligned with regulatory standards (FDA, ANSI/AAMI HE75, IEC 62366-1:2015).
• Conduct formative and validation usability testing for medical devices and combos.
• Analyze qualitative/quantitative data to inform risk management and design.
• Produce clear deliverables such as usability study reports and risk analyses.
• Present insights to diverse stakeholders including clients and engineers.
• Collaborate with internal and client teams to drive evidence-based design.
• Support business development by engaging with directors or senior leaders.
• Lead/bid on proposals with oversight from senior leadership.
• Manage budgets and timelines with project managers and senior leaders.
• Produce thought leadership and support internal Ipsos initiatives.

Skills

UX research

Regulatory knowledge

Communication skills

Project management

Usability evaluation

Fast-paced consulting

Education

Bachelor’s degree in Human Factors, HCI, Psychology, Industrial Engineering, Behavioral Sciences

Job description

Ipsos is seeking a Senior UX and Human Factors Researcher to lead studies informing product design, usability, and safety in regulated environments. You will work across medical devices and pharmaceuticals, translating findings into actionable design recommendations.

You will collaborate with cross-functional teams, manage multiple projects autonomously, and engage with senior clients to drive evidence-based decisions. Open to all locations with preference for Chicago-area collaboration.