Senior UX & Human Factors Researcher — Medical Devices

Ipsos in US; Norwalk (CT); Hybrid; USD 95,000 - 120,000; Full time

Benefits offered by this job

Generous PTO

Healthcare plans

Wellness benefits

Flexible workplace policy

Collaborative culture

Job summary

Ipsos is seeking a Senior UX and Human Factors Researcher to lead studies across planning, execution, analysis, and reporting for medical devices and safety-critical products.

You'll apply FDA guidance and IEC 62366‑1:2015 standards, translate findings into actionable design recommendations, and collaborate with cross‑functional teams and clients to drive compliant, user‑centered solutions. Location is flexible; Chicago area preferred for lab collaboration.

Qualifications

• Bachelor's degree required.
• 3+ years of UX and Human Factors research in regulated industries.
• 5+ years of UX research/design preferred; agency/consulting experience viewed favorably.
• Strong understanding of human factors principles, user research methodologies, and usability evaluation.
• Experience applying regulatory standards (FDA guidance, ANSI/AAMI HE75, IEC 62366-1:2015).
• Experience executing complex research programs for medical devices or safety-critical products.
• Strong communication and presentation skills with clients.
• Ability to manage multiple projects autonomously.
• Proven ability to work in a fast-paced consulting environment.
• Open to all locations; living near Chicago preferred for Ipsos UX Lab collaboration.

Responsibilities

• Lead UX and HF research projects across all study phases (planning, execution, analysis, reporting).
• Develop protocols and documentation aligned with regulatory standards (FDA, ANSI/AAMI HE75, IEC 62366-1:2015).
• Conduct formative and validation usability testing for medical devices and combination products to identify tasks and risks.
• Analyze qualitative and quantitative data to inform risk management, design improvements, and regulatory submissions.
• Produce clear, high‑quality deliverables such as usability study reports, HF validation summaries, and risk analyses.
• Present insights and recommendations to diverse stakeholders including client teams and regulatory reviewers.
• Collaborate across internal and client teams to drive evidence‑based design and business decisions.
• Engage in client business development by supporting a Director or senior leader.
• Lead/support bids and proposals with oversight from a Director or senior leader.
• Manage budgets with senior leads and oversee project team time management.
• Produce thought leadership pieces and internal trainings; support senior leadership initiatives.

Skills

UX research

Regulatory knowledge

Communication

Project management

Client engagement

Education

Bachelor's degree in Human Factors, HCI, Psychology, Industrial Engineering, Behavioral Sciences, or related field

Job description

Ipsos is seeking a Senior UX and Human Factors Researcher to lead studies across planning, execution, analysis, and reporting for medical devices and safety-critical products.

You'll apply FDA guidance and IEC 62366‑1:2015 standards, translate findings into actionable design recommendations, and collaborate with cross‑functional teams and clients to drive compliant, user‑centered solutions. Location is flexible; Chicago area preferred for lab collaboration.