Director, Medical Device UX & Human Factors

Ipsos in US; Washington (District of Columbia); On-site; USD 140,000 - 145,000; Full time

Benefits offered by this job

Healthcare plans

Generous PTO

Flexible workplace policy

Job summary

Ipsos in the United States is seeking a Director of UX & HF to lead human factors research for medical devices within FDA-regulated settings. You will manage client relationships, mentor a small team, and oversee end-to-end projects from scoping to delivery, ensuring the highest standards for usability testing and regulatory submissions.

The role emphasizes leadership, strategic business development, and close collaboration with cross-functional and international teams.

Qualifications

• Bachelor’s degree in human factors, HCI, psychology, industrial engineering, industrial design or equivalent is required.
• 5+ years of UX & HF research experience, with at least 3 years in medical device or healthcare space.
• Hands-on experience planning and conducting validation (summative) usability testing for medical devices.
• Working knowledge of FDA human factors guidance and related standards (e.g., ANSI/AAMI HE75, IEC 62366-1).
• Experience developing proposals and bids and supporting business development.
• Strong presentation and written communication skills with senior clients.

Responsibilities

• Lead human factors research for medical devices and healthcare products, including formative studies and validation usability testing aligned with FDA guidance.
• Manage key clients and accounts as the primary point of contact, building long-term relationships and growing the business within them.
• Manage, mentor, and coach a team of researchers, providing feedback and guidance.
• Oversee multiple projects through scoping, bidding, study design, execution, analysis, and delivery.
• Develop study protocols, moderator guides, and human factors reports suitable for FDA submissions.
• Review the team’s work for quality and regulatory alignment.
• Identify sales opportunities and lead sales meetings with Client Officers to develop bids.
• Present findings to clients, defending insights and recommendations.
• Help grow the UX & HF practice by creating client-facing materials and leading internal training.
• Anticipate risks and prepare the team to mitigate them.

Skills

UX Research

People management

FDA guidance knowledge

Medical devices experience

Proposal & bids

Client management

Verbal/written communication

Summative usability testing

Education

Bachelor’s degree in Human Factors, HCI, Psychology, Industrial Engineering, Industrial Design or equivalent

Master’s degree or higher preferred

Job description

Ipsos in the United States is seeking a Director of UX & HF to lead human factors research for medical devices within FDA-regulated settings. You will manage client relationships, mentor a small team, and oversee end-to-end projects from scoping to delivery, ensuring the highest standards for usability testing and regulatory submissions.

The role emphasizes leadership, strategic business development, and close collaboration with cross-functional and international teams.