Director of UX & HF for Medical Devices

Ipsos in US; Troy (MI); Sur place; USD 140 000 - 145 000; Plein temps

Avantages offerts par ce poste

Generous PTO

Healthcare plans

Wellness benefits

Résumé du poste

Ipsos is seeking a Director of UX & HF (Medical Device) to lead human factors research across medical devices and healthcare, including formative and summative usability testing in FDA contexts.

You will manage key accounts, mentor researchers, and drive business development. Located near Chicago, you will collaborate with cross-functional and international teams in a fast-paced environment.

Qualifications

• Bachelor’s degree in human factors, HCI, psychology, or related field is required (Master’s preferred).
• 5+ years of conducting UX & HF research, with at least 3 years in the medical device or healthcare space.
• Hands-on experience planning and conducting validation (summative) usability testing for medical devices.
• Working knowledge of FDA human factors guidance and related standards (e.g., ANSI/AAMI HE75, IEC 62366-1).
• Experience with formative usability testing and use-related risk analysis.
• People management experience; leading a small team is welcome.
• Strong client and account management skills, with a record of building relationships.
• Excellent presentation and written communication with senior clients.
• Located in or near Chicago (preferred) to be close to Ipsos usability lab; other locations considered.
• Comfortable operating in a fast-paced, cross-functional and international team environment.

Responsabilités

• Lead human factors research for medical devices and healthcare products.
• Manage key clients and accounts as the primary contact, building relationships.
• Mentor and coach a team of researchers with constructive feedback.
• Manage multiple projects through scoping, bidding, study design, execution and delivery.
• Develop study protocols, moderator guides, and HF reports for FDA submissions.
• Review the team's work for quality and FDA guidance alignment.
• Identify sales opportunities and lead bids with Client Officers.
• Present findings to clients with confidence and address questions.
• Create client-facing material and lead internal training/workshops.
• Anticipate project risks and prepare mitigation plans.

Connaissances

Human factors research

UX research leadership

Client management

Business development

FDA guidance knowledge

Team leadership

Communication skills

Formation

Bachelor’s degree in Human Factors or related field

Master’s degree preferred

Description du poste

Ipsos is seeking a Director of UX & HF (Medical Device) to lead human factors research across medical devices and healthcare, including formative and summative usability testing in FDA contexts.

You will manage key accounts, mentor researchers, and drive business development. Located near Chicago, you will collaborate with cross-functional and international teams in a fast-paced environment.