Director, Medical UX & Human Factors

Ipsos; Chicago (IL); Sur place; USD 140 000 - 145 000; Plein temps

Avantages offerts par ce poste

Healthcare plans

Generous PTO

Flexible workplace policy

Career development opportunities

Wellness benefits

Résumé du poste

Ipsos seeks a Director of UX & HF to lead medical device usability research and client engagements from our Chicago area lab. You will manage a small research team, drive study design, FDA-aligned validation studies, and new business opportunities with key clients.

Ideal candidates have 5+ years in UX & HF, 3+ in medical devices, strong leadership, proven proposal development, and excellent communications with senior stakeholders. Some travel may be required.

Qualifications

• Bachelor’s degree in human factors, HCI, Psychology, or related field required.
• 5+ years UX & HF research experience, with at least 3 years in the medical device/healthcare space.
• Hands-on experience planning and conducting validation (summative) usability testing for medical devices.
• Working knowledge of FDA human factors guidance and related standards (e.g., ANSI/AAMI HE75, IEC 62366-1).
• Experience with formative usability testing and use-related risk analysis.
• People management experience; leading a small team is welcome.
• Strong client and account management skills, with a record of building meaningful client relationships.
• Experience developing proposals and bids and supporting business development.

Responsabilités

• Lead human factors research for medical devices and healthcare products, including formative studies and validation (summative) usability testing aligned with FDA guidance.
• Manage key clients and accounts as the primary point of contact, building long-term relationships and growing the business within them.
• Manage, mentor, and coach a team of researchers, providing both formal and informal feedback in a motivating and supportive manner.
• Manage multiple projects through the full lifecycle: scoping, bidding, study design, execution, analysis, and delivery.
• Develop study protocols, moderator guides, and human factors reports suitable for inclusion in FDA submissions.
• Review the team's work to ensure quality, consistency, and alignment with FDA and industry guidance on conducting human factors research.
• Identify sales opportunities and lead sales meetings, partnering with Client Officers to recommend approaches and develop bids.
• Present findings to clients with confidence, defending insights and recommendations constructively and anticipating client questions.
• Help grow the UX & HF practice by creating client-facing material (e.g., case studies, points of view) and leading internal training and workshops.
• Anticipate project and client risks, including regulatory risks, and prepare the team to mitigate them.

Connaissances

People management

Client management

Bid development

Presentation skills

Written communication

Cross-functional teamwork

Formation

Bachelor’s degree in human factors

Master’s degree or higher preferred

Description du poste

Ipsos seeks a Director of UX & HF to lead medical device usability research and client engagements from our Chicago area lab. You will manage a small research team, drive study design, FDA-aligned validation studies, and new business opportunities with key clients.

Ideal candidates have 5+ years in UX & HF, 3+ in medical devices, strong leadership, proven proposal development, and excellent communications with senior stakeholders. Some travel may be required.