Senior Utility Billing & CIS Analyst (12+ mo)

Cloud Analytics Technologies, LLC; Nashville (TN); On-site; USD 99,000 - 114,000; Full time

Job summary

Cloud Analytics Technologies, LLC in Nashville, TN is seeking a Business Analyst with CIS and Billing to join a complex utility operations project. The role requires 8+ years of techno-functional management experience in Billing, CIS, and related programs, with deep knowledge of Meter-to-Cash processes and revenue operations.

You will lead requirements, design, testing, deployment, and production support across an integrated CIS/CRM/ERP ecosystem, leveraging Agile or hybrid delivery.

Qualifications

• 8+ years of experience as a Techno Functional Manager in Utility Customer Operations, Billing, CIS, or Utility Transformation programs.
• Strong understanding of the Meter-to-Cash lifecycle, including Customer Management, Metering, Usage Processing, Billing, Adjustments, Payments, Credit Collections, and Revenue Operations.

Responsibilities

• Expertise in business process analysis, requirements gathering, solution design, testing, deployment, and production support.
• Strong understanding of utility billing processes, customer operations, rate implementation, usage validation, billing calculations, and revenue assurance.
• Experience integrating CIS with MDM, ERP, CRM, payment systems, reporting, and downstream operational systems.
• Knowledge of data mapping, system interfaces, data conversions, reconciliation, and billing validation processes.
• Experience supporting SIT, UAT, defect management, cutover planning, and post-production stabilization.
• Familiarity with Agile, Waterfall, or hybrid delivery methodologies.
• Lead techno-functional activities across the billing project lifecycle, from requirements discovery through implementation and production support.

Job description

Cloud Analytics Technologies, LLC in Nashville, TN is seeking a Business Analyst with CIS and Billing to join a complex utility operations project. The role requires 8+ years of techno-functional management experience in Billing, CIS, and related programs, with deep knowledge of Meter-to-Cash processes and revenue operations.

You will lead requirements, design, testing, deployment, and production support across an integrated CIS/CRM/ERP ecosystem, leveraging Agile or hybrid delivery.