Senior Techno-Functional BA – Billing & CIS (Utility)

Artifintech; Nashville (TN); On-site; USD 82,000 - 117,000; Full time

Job summary

Artifintech in Nashville, TN seeks an experienced Techno-Functional Manager focusing on Utility Customer Operations, Billing, CIS, and Transformation programs. You will oversee Meter-to-Cash lifecycle areas including Customer Management, Metering, Usage Processing, Billing, Adjustments, Payments, and Revenue Operations.

The role demands 8+ years of domain experience, strong analytics, agile/hybrid delivery, and a collaborative leadership style.

Qualifications

• 8+ years of experience as a Techno Functional Manager in Utility Customer Operations, Billing, CIS, or Utility Transformation programs.
• Strong understanding of the Meter-to-Cash lifecycle, including Customer Management, Metering, Usage Processing, Billing, Adjustments, Payments, Credit Collections, and Revenue Operations.
• Experience integrating CIS with MDM, ERP, CRM, payment systems, reporting, and downstream operational systems.
• Knowledge of data mapping, system interfaces, data conversions, reconciliation, and billing validation processes.
• Experience supporting SIT, UAT, defect management, cutover planning, and post-production stabilization.
• Familiarity with Agile, Waterfall, or hybrid delivery methodologies.
• Lead techno-functional activities across the billing project lifecycle, from requirements discovery through implementation and production support.

Responsibilities

• Expertise in business process analysis, requirements gathering, solution design, testing, deployment, and production support.
• Strong understanding of utility billing processes, customer operations, rate implementation, usage validation, billing calculations, and revenue assurance.
• Experience integrating CIS with MDM, ERP, CRM, payment systems, reporting, and downstream operational systems.
• Knowledge of data mapping, system interfaces, data conversions, reconciliation, and billing validation processes.
• Experience supporting SIT, UAT, defect management, cutover planning, and post-production stabilization.
• Familiarity with Agile, Waterfall, or hybrid delivery methodologies.
• Lead techno-functional activities across the billing project lifecycle, from requirements discovery through implementation and production support.

Skills

Techno-functional leadership

Requirements analysis

Testing & deployment

Tools

CIS

Billing

MDM

ERP

CRM

Job description

Artifintech in Nashville, TN seeks an experienced Techno-Functional Manager focusing on Utility Customer Operations, Billing, CIS, and Transformation programs. You will oversee Meter-to-Cash lifecycle areas including Customer Management, Metering, Usage Processing, Billing, Adjustments, Payments, and Revenue Operations.

The role demands 8+ years of domain experience, strong analytics, agile/hybrid delivery, and a collaborative leadership style.