Business Analyst

Cloud Analytics Technologies, LLC; Nashville (TN); On-site; USD 99,000 - 114,000; Full time

Job summary

Cloud Analytics Technologies, LLC in Nashville, TN is seeking a Business Analyst with CIS and Billing to join a complex utility operations project. The role requires 8+ years of techno-functional management experience in Billing, CIS, and related programs, with deep knowledge of Meter-to-Cash processes and revenue operations.

You will lead requirements, design, testing, deployment, and production support across an integrated CIS/CRM/ERP ecosystem, leveraging Agile or hybrid delivery.

Qualifications

• 8+ years of experience as a Techno Functional Manager in Utility Customer Operations, Billing, CIS, or Utility Transformation programs.
• Strong understanding of the Meter-to-Cash lifecycle, including Customer Management, Metering, Usage Processing, Billing, Adjustments, Payments, Credit Collections, and Revenue Operations.

Responsibilities

• Expertise in business process analysis, requirements gathering, solution design, testing, deployment, and production support.
• Strong understanding of utility billing processes, customer operations, rate implementation, usage validation, billing calculations, and revenue assurance.
• Experience integrating CIS with MDM, ERP, CRM, payment systems, reporting, and downstream operational systems.
• Knowledge of data mapping, system interfaces, data conversions, reconciliation, and billing validation processes.
• Experience supporting SIT, UAT, defect management, cutover planning, and post-production stabilization.
• Familiarity with Agile, Waterfall, or hybrid delivery methodologies.
• Lead techno-functional activities across the billing project lifecycle, from requirements discovery through implementation and production support.

Job description

US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other

Title: Business Analyst with CIS and Billing

Location: Nashville, TN

Duration: 12 Months+ Extension

Bill Rate: $72/hour(C2C)

Job Type: W-2, 1099, C2C

Client: To Be Discussed Later

Work Authorization: USC, GC, H-1B, OPT-EAD, GC-EAD, H4-EAD

Job Summary

8+ years of experience as a Techno Functional Manager in Utility Customer Operations, Billing, CIS, or Utility Transformation programs. Strong understanding of the Meter-to-Cash lifecycle, including Customer Management, Metering, Usage Processing, Billing, Adjustments, Payments, Credit Collections, and Revenue Operations.

Key Responsibilities:

• Expertise in business process analysis, requirements gathering, solution design, testing, deployment, and production support.
• Strong understanding of utility billing processes, customer operations, rate implementation, usage validation, billing calculations, and revenue assurance.
• Experience integrating CIS with MDM, ERP, CRM, payment systems, reporting, and downstream operational systems.
• Knowledge of data mapping, system interfaces, data conversions, reconciliation, and billing validation processes.
• Experience supporting SIT, UAT, defect management, cutover planning, and post-production stabilization.
• Familiarity with Agile, Waterfall, or hybrid delivery methodologies.
• Lead techno-functional activities across the billing project lifecycle, from requirements discovery through implementation and production support.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.

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