Senior Techno-Functional Billing & CIS Analyst

Robotics Technologies LLC; Nashville (TN); On-site; USD 83,000 - 118,000; Full time

Job summary

To Be Discussed Later is seeking a Business Analyst with CIS and Billing expertise in Nashville, TN for an 8-month+ engagement. The role requires extensive experience as a techno-functional manager in utility billing domains and strong knowledge of the Meter-to-Cash lifecycle.

You will lead cross-functional teams, manage stakeholders, and coordinate SIT/UAT and cutover activities. The position supports multiple work streams including customer onboarding, metering, billing, payments, adjustments,

Qualifications

• 8+ years of techno-functional management in utility customer operations, billing, CIS or transformation.
• Strong Meter-to-Cash knowledge across customer management, metering, billing, payments and revenue.
• Experience integrating CIS with MDM, ERP, CRM and payment systems.
• Experience SIT/UAT, defect management, cutover planning, and post-production support.
• Lead cross-functional teams and manage stakeholders and vendors.

Responsibilities

• Analyze business processes, gather requirements, design solutions, test, deploy and support production.
• Understand utility billing processes, rate implementation, usage validation and billing calculations.
• Integrate CIS with MDM, ERP, CRM and downstream systems; validate interfaces and data mapping.
• Coordinate SIT, UAT, regression testing, defect triage and business validation.
• Lead techno-functional activities across the billing project lifecycle from discovery to production support.
• Facilitate design sessions and align business processes with system capabilities and project goals.
• Act as liaison between business stakeholders, billing SMEs, product owners and tech teams.
• Ensure data quality, migration readiness, and reconciliation for customer and billing data.
• Drive process improvements, automation opportunities and operational efficiencies.

Skills

Techno-functional management

Billing domain knowledge

Stakeholder management

Client-facing communication

Agile/Waterfall hybrid delivery

Tools

CIS

MDM

ERP

CRM

Billing systems

Job description

To Be Discussed Later is seeking a Business Analyst with CIS and Billing expertise in Nashville, TN for an 8-month+ engagement. The role requires extensive experience as a techno-functional manager in utility billing domains and strong knowledge of the Meter-to-Cash lifecycle.

You will lead cross-functional teams, manage stakeholders, and coordinate SIT/UAT and cutover activities. The position supports multiple work streams including customer onboarding, metering, billing, payments, adjustments,