Senior Utility Billing & CIS Techno-Functional Analyst

Robotics Technologies LLC; Nashville (TN); On-site; USD 82,000 - 117,000; Full time

Job summary

Robotics Technologies LLC in Nashville, TN is seeking a senior Business Analyst with CIS and Billing to drive techno-functional initiatives across utility operations. The role emphasizes Meter-to-Cash processes, customer management, metering, usage processing, and billing transformations.

The candidate should bring 8+ years of experience in techno-functional management, strong analytics, and an ability to work within Agile/hybrid delivery environments.

Qualifications

• 8+ years of Techno-Functional Manager experience in Utility Customer Operations, Billing, CIS, or Transformation programs.
• Strong understanding of the Meter-to-Cash lifecycle including Customer Management, Metering, Usage processing, Billing, Adjustments, Payments, Credit and Revenue Operations.

Responsibilities

• Lead business analysis, requirements gathering, solution design, testing, deployment, and production support.
• Deep knowledge of utility billing processes, customer operations, rate implementation, usage validation, billing calculations and revenue assurance.
• Experience integrating CIS with MDM, ERP, CRM, payments, reporting, and downstream systems.
• Know-how in data mapping, interfaces, data conversions, reconciliation and billing validation.
• Support SIT, UAT, defect management, cutover planning, and post-production stabilization.
• Apply Agile, Waterfall, or hybrid delivery methodologies.
• Lead techno-functional activities across the billing project lifecycle from discovery through production support.

Skills

Business process analysis

Requirements gathering

Solution design

Testing

Deployment

Production support

Agile / Hybrid delivery

Job description

Robotics Technologies LLC in Nashville, TN is seeking a senior Business Analyst with CIS and Billing to drive techno-functional initiatives across utility operations. The role emphasizes Meter-to-Cash processes, customer management, metering, usage processing, and billing transformations.

The candidate should bring 8+ years of experience in techno-functional management, strong analytics, and an ability to work within Agile/hybrid delivery environments.