Senior US Residence-Based Customer Solutions Manager II

Bayer; Lafayette (IN); Vor Ort; USD 118.000 - 177.000; Vollzeit

Benefits dieser Stelle

Health care

Vision care

Dental

Retirement plan

Paid time off (PTO)

Sick leave

Zusammenfassung

Bayer is seeking an operations leader to oversee daily Order-to-Bill and Bill-to-Cash for the Hematology and Specialty Pharma portfolio in the US market. You will coordinate with IT, master data, and regulatory teams to ensure reliable service delivery, pricing, and cash collection.

Responsibilities include driving process improvements, managing contracts and audits, and collaborating with account managers, sales, and finance to optimize customer engagement.

Qualifikationen

• Master’s degree in Business, Supply Chain, Healthcare, IS, or related field.
• Bachelor’s degree with equivalent relevant experience.
• Experience in pharmaceutical or healthcare customer operations, supply chain, master data and systems integration.
• Experience working in regulated pharmaceutical environments and with serialized, specialty, temperature-sensitive, partner‑managed, 3PL‑supported, or contract‑controlled supply models is preferred.
• Strong knowledge of SAP/ERP, customer and product master data, EDI/API interfaces, serialization or traceability, inventory and partner operations.

Aufgaben

• Oversee and execute daily Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash-collection support.
• Maintain oversight of third-party operations at Accenture and serve as the escalation point for operational, customer, supply and billing issues.
• Drive compliant process improvements, support launches and new business or supply models, and act as a subject-matter expert for contracts, operational controls and audit inquiries.
• Collaborate with cross-functional partners on logistics and supply chain operations to develop tailored solutions for customers.
• Cultivate and strengthen relationships with account managers, sales, finance, and marketing teams to enhance customer engagement.
• Coordinate NDC-12 impact assessments and readiness activities across master data, SAP and system interfaces, serialization, customer operations, pricing, contracting, government pricing and special programs.
• Align cross-functional requirements and standards, dependencies and controls with interfacing functions, such as IT, Master Data, Quality, Regulatory, Supply Chain, Finance, Commercial, Market Access, Legal, Compliance and external partners.
• Lead the integrated cluster plans and maintain project risks, decisions, dependencies, readiness metrics, documentation and escalation paths, providing transparent updates to PMO and leadership.
• Maintain alignment with industry discussions, e.g. at relevant trade associations, regarding NDC-12 implementation, ensuring Bayer's readiness approach reflects evolving external expectations and best practices.

Kenntnisse

Cross-functional coordination

Stakeholder management

Regulatory knowledge

Data-to-operations translation

Process improvement

Contract management

Ausbildung

Master’s degree in Business / Supply Chain / Healthcare / Information Systems

Bachelor’s degree + relevant experience

Tools

SAP/ERP

Master data management

EDI/API interfaces

Serialization / Traceability

Jobbeschreibung

Bayer is seeking an operations leader to oversee daily Order-to-Bill and Bill-to-Cash for the Hematology and Specialty Pharma portfolio in the US market. You will coordinate with IT, master data, and regulatory teams to ensure reliable service delivery, pricing, and cash collection.

Responsibilities include driving process improvements, managing contracts and audits, and collaborating with account managers, sales, and finance to optimize customer engagement.