Senior US-Based Customer Solutions Manager II

Bayer; Great Falls (MT); On-site; USD 118,000 - 177,000; Full time

Benefits offered by this job

Health care

Vision and dental benefits

Retirement plan

Paid time off

Job summary

Bayer is seeking a seasoned operations professional to oversee daily Order-to-Bill and Bill-to-Cash activities for the Hematology and Specialty Pharma portfolio in the US market. You will coordinate cross-functional teams, drive process improvements, and ensure compliance across master data, pricing, and government programs.

The role emphasizes collaboration with IT, regulatory, finance, and commercial teams to deliver reliable supply and high customer satisfaction.

Qualifications

• Currently deployed in a multi-disciplinary customer solutions role in the Bayer Pharma Division.
• Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or a related field with 5+ years of relevant experience; alternatively, a Bachelor’s degree with equivalent relevant experience.
• Experience in pharmaceutical or healthcare customer operations, supply chain, master data and systems integration.
• Experience working in regulated pharmaceutical environments and with serialized, specialty, temperature-sensitive, partner‑managed, 3PL‑supported, or contract‑controlled supply models is preferred.
• Strong knowledge of SAP/ERP, customer and product master data, EDI/API interfaces, serialization or traceability, inventory and partner operations.
• Ability to bridge business requirements and technical design across IT and business functions, by transferring complex regulatory, data and system requirements into practical operational, testing and readiness actions.

Responsibilities

• Oversee and execute daily Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash-collection support.
• Maintain oversight of third-party operations and serve as escalation point for operational, customer, supply and billing issues.
• Drive compliant process improvements, support launches and new business or supply models, and act as a subject-matter expert for contracts, operational controls and audit inquiries.
• Collaborate with cross-functional partners on logistics and supply chain operations to develop tailored solutions for customers; strengthen relationships with account managers, sales, finance, and marketing teams.
• Coordinate NDC-12 impact assessments and readiness activities across master data, SAP and system interfaces, serialization, customer operations, pricing, contracting, government pricing and special programs.
• Align cross-functional requirements and standards, dependencies and controls with interfacing functions like IT, Master Data, Quality, Regulatory, Supply Chain, Finance, Commercial, Market Access, Legal, Compliance and external partners.
• Lead the integrated cluster plans and maintain project risks, decisions, dependencies, readiness metrics, documentation and escalation paths, with transparent updates to PMO and leadership.
• Maintain alignment with industry discussions on NDC-12 implementation to reflect evolving external expectations and Bayer’s readiness approach.

Skills

Cross-functional coordination

Stakeholder management

Communication skills

Regulatory awareness

Education

Master’s degree in Business / Supply Chain / Healthcare / Information Systems

Bachelor’s degree + equivalent experience

Tools

SAP/ERP

EDI/API interfaces

Serialization / Traceability

Job description

Bayer is seeking a seasoned operations professional to oversee daily Order-to-Bill and Bill-to-Cash activities for the Hematology and Specialty Pharma portfolio in the US market. You will coordinate cross-functional teams, drive process improvements, and ensure compliance across master data, pricing, and government programs.

The role emphasizes collaboration with IT, regulatory, finance, and commercial teams to deliver reliable supply and high customer satisfaction.