Senior Unified Communications & VoIP Specialist

LCS Lifespan Corporate Services d/b/a Brown University Health; United States; Sur place; USD 47 000 - 77 000; Plein temps

Résumé du poste

Brown University Health is seeking a senior technical resource to lead build, deployment, and operations of the enterprise unified communications infrastructure, systems, and endpoints. You will support voice services (IP telephony, analog, voicemail) and UC applications, with on-site field support across the enterprise and remote sites.

The role requires deep telephony/VOIP expertise, Cisco Voice certifications, and strong collaboration on projects, with on-call coverage and travel to Lifespan

Qualifications

• Bachelor’s degree in Computer Science, Electrical Engineering, IS, or related field preferred.
• Current certification in Cisco Voice (CCENT, CCT) and other relevant technologies a plus.
• Solid understanding of telephony, TDM, VOIP, voice gateways IP, network technologies and protocols.

Responsabilités

• Build and deploy enterprise unified communications infrastructure, systems and endpoints.
• Provision unified communications services.
• Provision traditional analog services and VOIP services.
• Provide end user telephony support.
• Perform moves, adds and changes.
• Configure, install and troubleshoot VOIP and analog phone sets.
• Create and configure voice mailbox.
• Support Call Center telephony infrastructure and services.
• Coordinate and participate in delivery of services.
• Support advanced provisioning and service deliveries.
• Adhere to established design & configuration standards.
• Provide support for assigned projects.
• Collaborate with staff on assigned projects.
• Meet established schedules and timelines.
• Ensure implemented solution meets project deliverables and adheres to defined standards and best practices.
• Maintain project documentation.
• Provide operational support for the enterprise unified communications infrastructure and related technologies.
• Support maintenance activities.
• Perform proactive monitoring of the infrastructure and systems.
• Maintain infrastructure support documentation.
• Maintain hardware inventories of telecommunications equipment and assets.
• Create and maintain telecommunications documentation.
• Build knowledge and technical skill with supported systems.
• Provide off-hours on-call coverage as required.

Connaissances

Telephony knowledge

VOIP/UC systems

Networking fundamentals

On-call support

Formation

Bachelor's degree in CS/EE/IS

Outils

Cisco Voice CCENT/CCT

VoIP gateways

Call Center tech

Description du poste

Brown University Health is seeking a senior technical resource to lead build, deployment, and operations of the enterprise unified communications infrastructure, systems, and endpoints. You will support voice services (IP telephony, analog, voicemail) and UC applications, with on-site field support across the enterprise and remote sites.

The role requires deep telephony/VOIP expertise, Cisco Voice certifications, and strong collaboration on projects, with on-call coverage and travel to Lifespan