UC Analyst

Brown-University-Health-1; Providence (RI); On-site; USD 43,000 - 70,000; Full time

Job summary

Brown University Health is seeking an experienced Network Engineer to manage the enterprise unified communications infrastructure, including IP telephony, voice gateways, messaging, and contact center technologies. The role involves provisioning services, end-user support, and hands-on configuration across voice and UC platforms.

You will work under the Manager of Network Engineering, participate in project delivery, and ensure systems run on the latest stable code, with on-call coverage and

Qualifications

• Bachelor’s degree or equivalent combination.
• Cisco Voice CCENT/CCT certs or equivalent desirable.
• Solid understanding of telephony, TDM, VOIP, voice gateways IP, networking protocols.
• Degree substitution via certification/experience allowed.

Responsibilities

• Provision unified communications services.
• Provision traditional analog and VOIP services.
• Provide end-user telephony support.
• Perform moves, adds and changes.
• Configure, install and troubleshoot digital and analog phone sets.
• Create and configure voice mailbox.
• Support Call Center telephony infrastructure and services.
• Provide call detail reports as requested.
• Build and configure enterprise UC systems and infrastructure.
• Adhere to established design & configuration standards.
• Support for assigned projects.
• Collaborate with staff on projects.
• Meet schedules and timelines.
• Ensure solutions meet project deliverables and standards.
• Operational support for UC infrastructure and related technologies.
• Proactive management and monitoring of infrastructure and systems.
• Schedule/perform maintenance for optimal operation and latest stable code.
• Ongoing assessment and enhancements of infrastructure.
• Routine capacity planning.
• Create/maintain network documentation & diagrams.
• Maintain hardware inventories.
• Build knowledge of supported systems.
• Provide after-hours on-call coverage.
• Travel to Brown University Health locations required.
• Provide training to staff as required.
• Perform other duties as assigned.

Skills

Telephony & VOIP knowledge

Networking protocols

TDM experience

Voice gateways IP

Education

Bachelor’s degree in CS/EE/IS or related

Tools

Cisco Voice CCENT/CCT

Job description

SUMMARY

Under the direction of the Manager of Network Engineering and general supervision of senior staff, the incumbent is responsible for the configuration, implementation, and operational management of the enterprise unified communications infrastructure and systems within Brown University Health. This position provides project and operational support for the enterprise unified communications infrastructure. The incumbent functions as a team participant in the control and support of Brown University Health’s unified communications infrastructure and unified communications systems supporting voice (IP telephony and traditional analog TDM services), audio, video conferencing, call control, messaging (voicemail and fax) and customer contact center technologies and solutions. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate.

RESPONSIBILITIES

• Provision unified communications services.
• Provision traditional analog services and voip services.
• Provide end-user telephony support.
• Perform moves, adds and changes.
• Configure, install and troubleshoot digital and analog phone sets.
• Create and configure voice mailbox.
• Support Call Center telephony infrastructure and services.
• Provide call detail reports as requested.
• Build and configure enterprise unified communications systems and infrastructure.
• Adheres to established design & configuration standards.
• Provide support for assigned projects.
• Collaborate with staff on assigned projects.
• Meet established schedules and timelines.
• Ensure implemented solution meets project deliverables and adheres to defined standards and best practices.
• Provides operational support for the enterprise unified communications infrastructure and related technologies.
• Performs proactive management and monitoring of the infrastructure and systems.
• Schedules, plans, and performs scheduled maintenance to ensure systems are operating at optimal levels and running on the latest stable code.
• Performs on-going assessment and enhancements of infrastructure and systems.
• Conducts routine capacity planning.
• Create and maintain network documentation, standards, diagrams, support, and project documentation.
• Maintain hardware inventories of equipment and assets.
• Build knowledge and technical skill with supported systems.
• Provides off- hours on call coverage.
• Ability to travel to Brown University Health locations required.
• Provides training to staff members of the team as required.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS

BASIC KNOWLEDGE

• Equivalent to a Bachelor’s degree in Computer Science, Electrical Engineering, IS, or related field preferred.
• Current certification in Cisco Voice (CCENT, CCT) and other relevant technologies a plus.
• Must have solid understanding of telephony, TDM, VOIP, voice gateways IP, network technologies and protocols.
• A combination of related certification and experience may substitute for a degree.

EXPERIENCE

• Four years related work experience with traditional including at least two years or related experience with VOIP and unified communications systems.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

Duties are performed in a typical office environment, requiring extended periods of sitting, walking, and/or standing. It may also require lifting and moving equipment up to 50 lbs.

SUPERVISORY RESPONSIBILITY

None.

Pay Range

$31.00-$51.16

EEO Statement

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location

Corporate Headquarters - 15 LaSalle Square Providence, Rhode Island 02903

Work Type

08:30am - 5:00pm

Work Shift

Day

Daily Hours

8 hours

Driving Required

Yes