Senior Unified Communications Engineer

Brown-University-Health-1; Town of Providence (NY); On-site; USD 47,000 - 77,000; Full time

Job summary

Brown University Health is seeking a senior analyst to lead the build, deployment and operations of enterprise unified communications infrastructure, systems and endpoints. You will provide on-site field support across the enterprise and remote sites, focusing on voice services, UC applications, and contact center technologies.

Under the Manager of IS Infrastructure, you will mentor junior staff, drive project success, and ensure solutions meet defined standards and timelines while collaborating

Qualifications

• Equivalent to a Bachelor’s degree in Computer Science, Electrical Engineering, IS, or related field preferred.
• Current certification in Cisco Voice (CCENT, CCT) and other relevant technologies a plus.
• Solid understanding of telephony, TDM, VOIP, voice gateways IP, network technologies and protocols.
• A combination of related certification and experience may substitute for a degree.

Responsibilities

• Build and deploy enterprise unified communications infrastructure, systems and endpoints.
• Provision unified communications services.
• Provision traditional analog services and VOIP services.
• Provide end user telephony support.
• Perform moves, adds and changes.
• Configure, install and troubleshoot VOIP and analog phone sets.
• Create and configure voice mailbox.
• Support Call Center telephony infrastructure and services.
• Coordinate and participate in delivery of services.
• Provide ongoing project support and adherence to standards.
• Mentor junior staff and provide training.

Skills

Telephony

VOIP

TDM

IP Telephony

Education

Bachelor’s degree in CS/EE/IS or related field

Tools

Cisco Voice

Voice Gateways

IP Telephony

Job description

Brown University Health is seeking a senior analyst to lead the build, deployment and operations of enterprise unified communications infrastructure, systems and endpoints. You will provide on-site field support across the enterprise and remote sites, focusing on voice services, UC applications, and contact center technologies.

Under the Manager of IS Infrastructure, you will mentor junior staff, drive project success, and ensure solutions meet defined standards and timelines while collaborating