UC Systems Engineer — VoIP & Telephony

LCS Lifespan Corporate Services d/b/a Brown University Health; United States; Sur place; USD 43 000 - 70 000; Plein temps

Résumé du poste

Brown University Health is seeking a skilled Network Engineer to manage the enterprise unified communications infrastructure. You will be responsible for provisioning UC services, voice mail, call center telephony, and related systems, while performing moves, adds, and changes and collaborating on projects.

The role requires formal education in a relevant field and experience with VOIP, TDM, and Cisco Voice technologies.

Qualifications

• Bachelor’s degree in Computer Science, Electrical Engineering, IS, or related field preferred.
• Current certification in Cisco Voice (CCENT, CCT) and other relevant technologies a plus.
• Solid understanding of telephony, TDM, VOIP, voice gateways IP, network technologies and protocols.

Responsabilités

• Provision unified communications services.
• Provision traditional analog services and voip services.
• Provide end-user telephony support.
• Perform moves, adds and changes.
• Configure, install and troubleshoot digital and analog phone sets.
• Create and configure voice mailbox.
• Support Call Center telephony infrastructure and services.
• Provide call detail reports as requested.
• Build and configure enterprise unified communications systems and infrastructure.
• Adheres to established design & configuration standards.
• Provide support for assigned projects.
• Collaborate with staff on assigned projects.
• Meet established schedules and timelines.
• Ensure implemented solution meets project deliverables and adheres to defined standards and best practices.
• Provides operational support for the enterprise unified communications infrastructure and related technologies.
• Performs proactive management and monitoring of the infrastructure and systems.
• Schedules, plans, and performs scheduled maintenance to ensure systems are operating at optimal levels and running on the latest stable code.
• Performs on-going assessment and enhancements of infrastructure and systems.
• Conducts routine capacity planning.
• Create and maintain network documentation, standards, diagrams, support, and project documentation.
• Maintain hardware inventories of equipment and assets.
• Build knowledge and technical skill with supported systems.
• Provides off- hours on call coverage.
• Ability to travel to Brown University Health locations required.
• Provides training to staff members of the team as required.
• Performs other duties as assigned.

Connaissances

Telephony

TDM

VOIP

Voice gateways

Networking

Formation

Bachelor’s degree in CS/EE/IS

Outils

Cisco Voice

CCENT

CCT

Description du poste

Brown University Health is seeking a skilled Network Engineer to manage the enterprise unified communications infrastructure. You will be responsible for provisioning UC services, voice mail, call center telephony, and related systems, while performing moves, adds, and changes and collaborating on projects.

The role requires formal education in a relevant field and experience with VOIP, TDM, and Cisco Voice technologies.