Senior Unified Communications Engineer - Webex & SIP Expert

Miratech Group; Phoenix, Northern (AZ, KY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Relocation program

Remote work

Certification programs

Mentorship and career growth

Job summary

Miratech Group in the United States seeks a Senior UC Engineer to join the Global Unified Communications Engineering team, supporting enterprise UC platforms across the Americas. Focus on Cisco Webex Calling, Webex Contact Center, and related services.

You will lead incident management, vendor escalation, and work with Cisco, telecom carriers, and other vendors to minimize impact. Weekend/on-call flexibility expected.

Qualifications

• 10+ years of experience in Unified Communications engineering/support roles.
• Hands-on experience with Cisco Webex Control Hub administration.
• Strong knowledge of Webex Calling and Webex Contact Center architecture.
• Familiarity with voice recording functionality and platforms.
• Knowledge of network connectivity fundamentals as they relate to UC services.
• Basic knowledge of network routing and bandwidth management.
• Experience with UC observability and monitoring practices.
• Experience with Splunk logging for UC platform monitoring.
• Experience with CDR (Call Detail Record) management and analysis.
• Experience with SIP Trunking and Telecom Service Provider coordination.
• Experience with incident management and vendor escalation processes.

Responsibilities

• Support and administer Cisco Webex Calling and Webex Contact Center platforms in production.
• Manage and support Voice Recording platforms and ensure compliance with recording requirements.
• Support Trading Turret systems (IPC Connexus) for trading floor voice communications.
• Manage relationships and technical coordination with Telecom Service Providers.
• Configure, support, and troubleshoot SIP Trunking connectivity across the environment.
• Lead incident management for UC platform issues, including triage, escalation, and resolution.
• Own vendor escalation processes for Cisco, telecom carriers, and other UC vendors.
• Coordinate with business units and stakeholders on UC service requirements, changes, and incidents.
• Support Red Sky (E911) emergency calling services and compliance requirements.
• Support Microsoft Teams Meetings and related collaboration services.
• Monitor UC platform health using observability and logging tools (Splunk).
• Manage and analyze Call Detail Records (CDR) for reporting, troubleshooting, and compliance.
• Demonstrate flexibility to work weekends and off-hours as needed to support planned engineering changes, maintenance windows, and critical deployments.

Skills

Cisco Webex Control Hub administration

Webex Calling

Webex Contact Center

SIP Trunking

UC observability & monitoring

Splunk

Incident management

Vendor escalation

Trading Turret IPC Connexus

E911 Red Sky

Microsoft Teams Meetings

Networking fundamentals

Traffic/telecom coordination

Tools

IPC Connexus

Splunk

Cisco Webex Control Hub

Job description

Miratech Group in the United States seeks a Senior UC Engineer to join the Global Unified Communications Engineering team, supporting enterprise UC platforms across the Americas. Focus on Cisco Webex Calling, Webex Contact Center, and related services.

You will lead incident management, vendor escalation, and work with Cisco, telecom carriers, and other vendors to minimize impact. Weekend/on-call flexibility expected.