Senior Unified Communications Engineer - Remote-Ready

Miratech; Los Angeles (CA); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Relocation program

Remote work flexibility

Professional development opportunities

Job summary

Miratech in the United States seeks a Senior UC Engineer to design, deliver, and operate enterprise Unified Communications platforms across the Americas. The role emphasizes Cisco Webex Calling, Webex Contact Center, SIP Trunking, and related services, ensuring reliability and security.

You will lead incident management, vendor escalation, and collaborate with Telecom providers, Microsoft Teams, and Red Sky emergency services. Weekend maintenance and changes may be required.

Qualifications

• 10+ years in Unified Communications engineering or support roles.
• Hands-on Cisco Webex Control Hub administration.
• Experience with Webex Calling and Webex Contact Center architecture.
• Familiarity with voice recording functionality and platforms.
• Knowledge of network connectivity fundamentals as they relate to UC services.
• Basic knowledge of network routing and bandwidth management.
• Experience with UC observability and monitoring practices.
• Experience with Splunk logging for UC platform monitoring.
• Experience with CDR management and analysis.
• Experience with SIP Trunking and Telecom Service Provider coordination.
• Experience with incident management and vendor escalation processes.
• Cisco certifications (CCNP Collaboration or similar) are a plus.

Responsibilities

• Support and administer Cisco Webex Calling and Webex Contact Center platforms in production.
• Manage Voice Recording platforms and ensure compliance with recording requirements.
• Support Trading Turret systems (IPC Connexus) for trading floor voice communications.
• Manage relationships and technical coordination with Telecom Service Providers.
• Configure, support, and troubleshoot SIP Trunking connectivity across the environment.
• Lead incident management for UC platform issues, including triage, escalation, and resolution.
• Own vendor escalation processes for Cisco, telecom carriers, and other UC vendors.
• Coordinate with business units and stakeholders on UC service requirements, changes, and incidents.
• Support Red Sky (E911) emergency calling services and compliance requirements.
• Support Microsoft Teams Meetings and related collaboration services.
• Monitor UC platform health using observability and logging tools (Splunk).
• Manage and analyze Call Detail Records (CDR) for reporting, troubleshooting, and compliance.
• Demonstrate flexibility to work weekends and off-hours for maintenance and deployments.
• Drive knowledge sharing and better documentation across the team to reduce tribal knowledge.

Skills

UC engineering

Cisco Webex Control Hub

Webex Calling

Webex Contact Center

Voice recording platforms

SIP Trunking

CDR analysis

Splunk logging

Incident management

Vendor escalation

Network connectivity fundamentals

Trading turret IPC Connexus

CCNP Collaboration (nice to have)

Tools

Splunk

IPC Connexus

VoIP management tools

Job description

Miratech in the United States seeks a Senior UC Engineer to design, deliver, and operate enterprise Unified Communications platforms across the Americas. The role emphasizes Cisco Webex Calling, Webex Contact Center, SIP Trunking, and related services, ensuring reliability and security.

You will lead incident management, vendor escalation, and collaborate with Telecom providers, Microsoft Teams, and Red Sky emergency services. Weekend maintenance and changes may be required.