Senior Unified Communications & Contact Center Engineer

Vaco; Plainsboro Township (NJ); Sur place; USD 110 000 - 150 000; Plein temps

Résumé du poste

Vaco in Plainsboro, NJ is seeking an experienced telecommunications engineer to support and maintain enterprise voice and contact center systems, focusing on reliability, troubleshooting, and incident resolution.

You will monitor unified communications platforms, troubleshoot routing and voice issues, and coordinate vendor escalations while driving improvements across the system and mentoring junior engineers.

Qualifications

• 7+ years of experience in unified communications, voice, contact center, or NOC operations.
• Strong experience with Cisco Webex Calling and Contact Center.
• Knowledge of SIP, PSTN, SBCs, and voice troubleshooting.
• Familiarity with monitoring, ticketing, and incident management tools.

Responsabilités

• Monitor and support unified communications and contact center platforms.
• Troubleshoot call routing, SIP/PSTN connectivity, and voice quality issues.
• Resolve complex technical incidents and coordinate vendor escalations.
• Manage system changes, updates, and service improvements.
• Document technical procedures and root causes.
• Mentor junior engineers and improve operational processes.

Connaissances

Unified communications

Voice systems

NOC operations

Incident management

Outils

Cisco Webex Calling

Monitoring tools

Description du poste

Vaco in Plainsboro, NJ is seeking an experienced telecommunications engineer to support and maintain enterprise voice and contact center systems, focusing on reliability, troubleshooting, and incident resolution.

You will monitor unified communications platforms, troubleshoot routing and voice issues, and coordinate vendor escalations while driving improvements across the system and mentoring junior engineers.