VP, Voice & Video Operations — Senior SME Engineer

Jersey Digs

Jersey City (NJ)

Hybrid

USD 145,000 - 200,000

Full time

2 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

BNP Paribas RCC, Inc. is seeking a Subject Matter Support Engineer for Voice and Video environments in Jersey City, NJ. The role involves administration, monitoring, testing, and implementing infrastructure changes with a focus on SIP/VoIP and Cisco video endpoints.

You will provide regional Level 2/3 support across the Americas, troubleshoot complex issues, and coordinate escalation with vendors and Cisco TAC. A CCNP Collaboration certification and 5+ years of relevant experience are required.

Qualifications

Bachelor’s or US/foreign equivalent in Computer Science or related field.
Five years of progressive experience in SIP/VoIP, Cisco CUCM/UCCX, Cisco Expressways, VCS/Expressway, and Oracle SBC/ECB.
Experience with network infrastructure (routers/switches/firewalls, DHCP, TCP/IP).
CCNP Collaboration certification is required.

Responsibilities

Provide Level 2/3 regional support for SIP/VoIP and video environments across the Americas.
Administer, monitor, test, and implement infrastructure changes; respond to incidents and escalations.
Coordinate with Cisco TAC and vendors; ensure SLAs and internal controls.