Cloud Voice & Contact Center Deployment Engineer

Vaco by Highspring; Plainsboro Township (NJ); On-site; USD 90,000 - 130,000; Full time

Job summary

Vaco by Highspring is seeking an Enterprise Voice and Contact Center Engineer to deploy and configure cloud-based calling platforms from setup through go-live in Plainsboro Township, New Jersey.

You will build call flows, queues, and routing, provision devices, test functionality, and support migrations and go-live events, with regular travel to customer sites. Cisco Webex Calling expertise and strong troubleshooting skills are required to ensure seamless deployments.

Qualifications

• Hands-on experience with Cisco Webex Calling and Contact Center.
• Knowledge of SIP, PSTN, call routing, and voice quality troubleshooting.
• Experience with device provisioning and network fundamentals.
• Strong problem-solving, communication, and documentation skills.
• Ability to travel regularly to customer sites.
• Cisco Collaboration certifications preferred.

Responsibilities

• Configure and deploy cloud-based calling and contact center platforms.
• Build call flows, queues, and routing configurations.
• Provision and troubleshoot phones, headsets, and video devices.
• Test system functionality and support migrations and go-live events.
• Resolve call quality, connectivity, and routing issues.
• Document configurations and train customer support teams.

Skills

SIP

PSTN

Voice quality troubleshooting

Device provisioning

Network fundamentals

Travel readiness

Tools

Cisco Webex Calling

Job description

Vaco by Highspring is seeking an Enterprise Voice and Contact Center Engineer to deploy and configure cloud-based calling platforms from setup through go-live in Plainsboro Township, New Jersey.

You will build call flows, queues, and routing, provision devices, test functionality, and support migrations and go-live events, with regular travel to customer sites. Cisco Webex Calling expertise and strong troubleshooting skills are required to ensure seamless deployments.