Lead Enterprise Network & UC Operations

Vaco by Highspring; Plainsboro Township (NJ); In loco; USD 140.000 - 190.000; Tempo pieno

Descrizione del lavoro

Vaco by Highspring is seeking a Senior Network & Unified Communications Manager to lead 24/7 network and communications operations across enterprise environments. You will drive incident management, service restoration, and customer support while coordinating with cross-functional teams.

The role requires 10+ years in network/UC/IT operations and 4+ years of leadership, with strong Cisco and contact center experience.

Competenze

• 10+ years in network, unified communications, or IT operations.
• 4+ years leading technical operations teams.
• Strong knowledge of networking, Cisco platforms, and contact center technologies.
• Experience with incident management, monitoring tools, and service-level reporting.
• Relevant certifications such as CCNP or ITIL are preferred.

Mansioni

• Oversee network, voice, collaboration, and contact center operations.
• Lead major incidents, escalations, and service restoration.
• Monitor service performance, SLAs, and operational metrics.
• Coordinate with technical teams, vendors, and customers.
• Improve processes, documentation, and incident prevention.
• Mentor engineers and manage team performance.

Conoscenze

Network operations

Leadership

Incident management

Customer support

Strumenti

Cisco platforms

Monitoring tools

Contact center tech

Descrizione del lavoro

Vaco by Highspring is seeking a Senior Network & Unified Communications Manager to lead 24/7 network and communications operations across enterprise environments. You will drive incident management, service restoration, and customer support while coordinating with cross-functional teams.

The role requires 10+ years in network/UC/IT operations and 4+ years of leadership, with strong Cisco and contact center experience.