Senior UCaaS Solutions Architect & AI Strategist

Zoom; Des Moines (IA); Hybrid; USD 146,000 - 319,000; Full time

Benefits offered by this job

Benefits program

Job summary

Zoom is seeking a seasoned Solutions Engineer in Des Moines to serve as a technical advocate for large enterprise customers, spanning Meetings, Phone, Contact Center, Rooms, and AI-powered solutions. You will partner with the Strategic Accounts team to design multi-product solutions and drive complex deals.

The role requires 5+ years in enterprise pre-sales, deep UCaaS knowledge, API integration skills, and a passion for AI, paired with executive presence to engage stakeholders at all levels.

Qualifications

• 5+ years of solutions engineering experience supporting enterprise-level customers in technical pre-sales.
• Strong working knowledge across the full UCaaS stack — SaaS collaboration, cloud voice, contact center, video, and unified communications.
• Hands-on familiarity with API integrations, networking protocols, security best practices, and cloud infrastructure (AWS, Azure, GCP).
• Genuine passion for AI and its impact on the modern workforce.
• Natural rapport-builder with strong business acumen and executive presence.

Responsibilities

• Partner closely with the Strategic Accounts AE to drive technical sales engagements across the full Zoom platform — including Meetings, Phone, Contact Center, Rooms, and AI-powered solutions.
• Lead technical discovery, solution design, custom demos, and proofs of concept (POCs) tailored to address complex enterprise collaboration challenges.
• Serve as the primary technical advocate for our clients, translating customer requirements into product recommendations and driving feature requests internally with Product and Engineering.
• Articulate Zoom's architectural advantages, enterprise AI use cases, and broader vision to decision-makers ranging from technical practitioners to executive leadership.
• Gather market intelligence and competitive insights from field engagements to help refine sales strategies and inform internal roadmaps.
• Collaborate cross-functionally with AEs, product managers, and specialists to manage RFPs/RFQs, remove technical blockers, and accelerate deal cycles.

Skills

Solutions engineering

UCaaS stack

AI use cases

Executive presence

Pre-sales

Tools

APIs & integrations

Job description

Zoom is seeking a seasoned Solutions Engineer in Des Moines to serve as a technical advocate for large enterprise customers, spanning Meetings, Phone, Contact Center, Rooms, and AI-powered solutions. You will partner with the Strategic Accounts team to design multi-product solutions and drive complex deals.

The role requires 5+ years in enterprise pre-sales, deep UCaaS knowledge, API integration skills, and a passion for AI, paired with executive presence to engage stakeholders at all levels.