Senior Truck Stop Operations Leader

Certified Oil Company; Columbus (OH); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive Wages

Structured Training program

Earned wage access program

Paid Time Off

Medical/Health/Dental Coverage

401K with Company Match

Team Member Discounts

Tuition Reimbursement

Employee Assistance Program

Health Savings Account

Company Spirit Days

Job summary

Cumberland Farms is seeking a Sr. Truck Stop Operations Manager to lead a high-volume travel center. You will oversee convenience retail, fuel operations, foodservice, and guest amenities while driving financial results and developing a strong leadership team.

Your role focuses on delivering an exceptional guest experience, coaching staff, and ensuring safety, quality, and compliance across all site operations. This position requires hands-on leadership in a fast-paced environment.

Qualifications

• Five years of progressive leadership experience in convenience retail, truck stop, travel center, hospitality, restaurant, or other high-volume operations.
• ServSafe certification preferred; additional food safety, environmental, or fuel-related certifications preferred where applicable.
• Strong written and verbal communication; ability to coach and develop a team.

Responsibilities

• Lead and develop a high-performing leadership team through recruiting, hiring, training, coaching and scheduling.
• Create an exceptional guest experience with fast, friendly, and consistent service for drivers and retail guests.
• Direct daily operations across convenience retail, fueling, foodservice, showers, parking, and driver amenities.
• Achieve financial objectives by managing sales, fuel gallons, labor, expenses, inventory, shrink and profitability.
• Ensure cleanliness, merchandising, in-stock conditions, food quality, equipment uptime and facility appearance.

Skills

Leadership

Guest service

Communication

Financial acumen

Decision making

Organizational skills

Problem solving

MS Office

Education

High School Diploma or GED

Associate's or Bachelor's in Business/ Hospitality/ Retail Management

Tools

Retail management systems

Microsoft Excel

Point-of-sale systems

Job description

Cumberland Farms is seeking a Sr. Truck Stop Operations Manager to lead a high-volume travel center. You will oversee convenience retail, fuel operations, foodservice, and guest amenities while driving financial results and developing a strong leadership team.

Your role focuses on delivering an exceptional guest experience, coaching staff, and ensuring safety, quality, and compliance across all site operations. This position requires hands-on leadership in a fast-paced environment.