Senior Truck Stop Operations Manager

Certified Oil Company; Ravenna (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive Wages

Structured Training

Earned wage access

Paid Time Off

Medical Coverage

401K Match

Team Discounts

Tuition Reimbursement

Employee Assistance Program

Health Savings Account

Company Spirit Days

Job summary

Cumberland Farms in Ohio is seeking a high-energy, guest-focused leader to manage a high-volume travel center. You will oversee convenience retail, fuel operations, foodservice, and driver amenities while developing a strong team and delivering exceptional guest experiences.

You will drive financial performance, maintain safety standards, staff development, and adhere to company policies. A background in convenience retail or travel-center management, ServSafe certification, and a Bachelor's or

Qualifications

• Minimum Education: High School Diploma or GED.
• Minimum Experience: 5+ years in leadership in convenience retail or travel center.
• Licenses/Certifications: ServSafe Certification preferred.

Responsibilities

• Lead and develop a high-performing leadership team through hiring, training, coaching and scheduling.
• Deliver an exceptional guest experience with fast, friendly service.
• Oversee daily operations across retail, fueling, DEF, foodservice, showers and driver amenities.
• Manage sales, fuel, labor, expenses, inventory and profitability.
• Maintain cleanliness, merchandising, in-stock conditions and equipment uptime.
• Ensure compliance with policies, safety standards and regulatory requirements.
• Partner with Facilities, Fuel Operations and vendors for maintenance.
• Analyze metrics to identify opportunities and drive improvement.
• Foster accountability, teamwork, safety and succession planning.
• Perform other duties as assigned by the District Manager.

Skills

Strong leadership

Coaching abilities

Guest service

Interpersonal skills

Written and verbal communication

Financial and business acumen

Decision making in fast-paced env

Organizational skills

Problem solving

MS Office / retail systems

Education

High School Diploma or GED

Associate's degree in Business

Bachelor's degree in Business / Hospitality / Retail

Job description

Are you a high energy, passionate retail leader who is looking for the next step in their career? Are you someone who loves to help others and work as part of a team? Do you thrive in fast-paced environments and have previous experience in retail, food service or restaurant management? Do you like discounts on gas and free coffee?

Then you may be the perfect addition to our team!

What We Offer

• Competitive Wages
• Professional Structured Training program
• Work today, get paid tomorrow through our earned wage access program*
• Paid Time Off
• Medical/Health/Dental Coverage
• 401K with Company Match
• Team Member Discounts
• Tuition Reimbursement
• Employee Assistance Program
• Health Savings Account
• Company Spirit Days
• And much more!

Position Summary

If you are a high-energy, guest-focused leader who thrives in a fast-paced environment and is passionate about developing people and driving operational excellence, this opportunity is for you. As a Sr. Truck Stop Operations Manager, you will lead all aspects of a high-volume travel center, delivering an exceptional experience for professional drivers and everyday guests alike. You will be responsible for convenience retail, gasoline and diesel fuel operations, foodservice, driver amenities, safety, financial performance, and developing a highly engaged team while living Cumberland Farms' values and operational standards.

Responsibilities

• Lead and develop a high-performing leadership team by recruiting, hiring, training, coaching, scheduling, recognizing, and holding team members accountable for performance.
• Create an exceptional guest experience by ensuring professional drivers and retail guests receive fast, friendly, and consistent service throughout the travel center.
• Direct the daily operation of all business areas including convenience retail, gasoline and diesel fueling, DEF, foodservice, showers, truck parking, driver amenities, and other site services.
• Achieve financial objectives by managing sales, fuel gallons, labor, expenses, inventory, shrink, foodservice profitability, and overall operating income.
• Ensure operational excellence by maintaining exceptional standards for cleanliness, merchandising, in-stock conditions, food quality, equipment uptime, and facility appearance both inside and outside the location.
• Ensure compliance with all Company policies, food safety standards, OSHA requirements, environmental regulations, fuel handling procedures, and all applicable federal, state, and local laws.
• Oversee preventive maintenance programs and partner with Facilities, Fuel Operations, and external vendors to ensure fuel systems, refrigeration, HVAC, foodservice equipment, truck parking, lighting, and building infrastructure remain fully operational.
• Analyze operational performance metrics including fuel gallons, inside sales, foodservice sales, labor productivity, inventory accuracy, shrink, guest satisfaction, safety performance, and turnover to identify improvement opportunities.
• Foster a culture of accountability, teamwork, safety, and continuous improvement while building bench strength and succession plans for future leadership positions.
• Perform other duties as assigned at the direction of the District Manager.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Working Relationships

District Manager, Regional Vice President, Operations leadership, Foodservice, Fuel Operations, Merchandising, Facilities, Human Resources, Finance, Asset Protection, Supply Chain, maintenance contractors, fuel carriers, commercial fleet customers, and other Company vendors.

Minimum Education: High School Diploma or GED.

Preferred Education: Associate's or Bachelor's degree in Business, Hospitality, Retail Management, or a related field.

Minimum Experience: Five (5) years of progressive leadership experience in convenience retail, truck stop, travel center, hospitality, restaurant, or other high-volume customer service operations.

Preferred Experience: Experience leading a high-volume travel center or multi-department retail operation with responsibility for fuel operations, foodservice, financial performance, and people leadership.

Licenses/Certifications: ServSafe Certification preferred. Additional food safety, environmental, or fuel-related certifications preferred where applicable.

Soft Skills

• Strong leadership and coaching abilities
• Excellent guest service and interpersonal skills
• Strong written and verbal communication
• Financial and business acumen
• Ability to prioritize and make decisions in a fast-paced environment
• Strong organizational and problem-solving skills
• Computer proficiency including Microsoft Office and retail management systems

Travel: Ability to travel independently up to 10% for meetings, training, and support of nearby locations. Must possess a valid driver's license and maintain an acceptable driving record.

Hours & Conditions: This position is full-time) and primarily works days, however, may at times need to work a variety of hours depending on business needs (days, nights, weekends & Holidays) 48 regular hours/ 9.6 hour work day. Ability to deliver deposits to the bank independently (where applicable) and have own vehicle to do so..

Physical Requirements: Ability to maneuver and regularly lift and/or move up to 10 pounds; frequently lift and/or move up to 25 pounds; occasionally lift and/or move up to 40 pounds. Ability to stand and walk for extended periods, bend, squat, climb, reach, grasp, work inside coolers and freezers, and work outdoors in varying weather conditions around fueling areas and truck parking facilities.