Senior Travel Concierge & Membership Advocate

Secure Identity, LLC.; Hebron Estates (KY); Sur place; USD 26 000 - 36 000; Plein temps

Avantages offerts par ce poste

Free CLEAR membership

401(k) Retirement Plan with company  匹

Paid holidays

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Résumé du poste

CLEAR is seeking a Senior Service and Sales Representative in Hebron, KY to drive membership enrollments and create frictionless experiences for our members. The role emphasizes high-volume yet high-quality service and strict adherence to security protocols in a fast-paced environment.

The position includes training responsibilities, supporting team development, and troubleshooting technical issues to ensure smooth operations on the front line.

Qualifications

• Function autonomously with integrity and put customers and partners first.
• Strong communication with customers, members, and teammates.
• Follow detailed instructions and execute them accurately in a fast-paced environment.
• Demonstrated leadership and teamwork; go above and beyond for others.

Responsabilités

• Drive memberships by engaging travelers and educating them about CLEAR benefits.
• Balance high volume with high-quality customer experiences.
• Resolve traveler inquiries promptly and escalate when needed.
• Adhere to security procedures by verifying documents and traveler IDs.
• Support leadership in training and on-the-job development of staff.
• Troubleshoot hardware/software issues and triage before escalation.

Connaissances

Autonomy

Communication

Leadership

Attention to detail

Description du poste

CLEAR is seeking a Senior Service and Sales Representative in Hebron, KY to drive membership enrollments and create frictionless experiences for our members. The role emphasizes high-volume yet high-quality service and strict adherence to security protocols in a fast-paced environment.

The position includes training responsibilities, supporting team development, and troubleshooting technical issues to ensure smooth operations on the front line.