Senior Travel Experience & Enrollment Leader

Secure Identity, LLC.; Houston (TX); Hybrid; USD 26,000 - 34,000; Full time

Benefits offered by this job

Free CLEAR membership for you + family

401(k) Retirement Plan with company 3%

10 company-paid holidays

Medical, Dental, Vision Insurance

Paid Time Off

Job summary

CLEAR is seeking a Senior Service and Sales Representative (Senior Ambassador) at Houston area airport to create frictionless experiences for travelers and members. You will enroll travelers, educate them about CLEAR benefits, and support the team in meeting enrollment goals.

You will handle high-volume customer interactions, resolve inquiries promptly, and adhere to strict security protocols while assisting teammates and mentoring new staff.

Qualifications

• You must be 18 years of age or older.
• High school diploma or GED equivalent required.
• Open availability and flexibility is a must – ability to work a variety of shifts.
• Ability to stand for up to 8 hours per day.
• Desire to grow into a management and/or leadership position.
• Completion of all required airport and government security screening processes, including SIDA badge eligibility.

Responsibilities

• Drive membership enrollments by engaging travelers and educating them about the benefits of CLEAR, as well as supporting other team members in reaching their enrollment goals
• Balance high volume with high-quality customer and member experiences
• Resolve traveler and/or member concerns or inquiries in an appropriate and timely manner, escalating needs as required/needed
• Consistently adhere to security procedures by validating airline documents, verifying CLEAR member traveler identification and following all security and safety protocols at all times
• Support Managers and leadership in the training & development of new and existing team members, serving as a subject matter expert to guide on the job training
• Troubleshoot technical issues with hardware and software within the operating environment, ensuring front line triage occurs prior to elevating to corporate support team

Skills

Communication

Autonomy

Leadership

Security awareness

Technical troubleshooting

Education

High School Diploma or GED

Job description

CLEAR is seeking a Senior Service and Sales Representative (Senior Ambassador) at Houston area airport to create frictionless experiences for travelers and members. You will enroll travelers, educate them about CLEAR benefits, and support the team in meeting enrollment goals.

You will handle high-volume customer interactions, resolve inquiries promptly, and adhere to strict security protocols while assisting teammates and mentoring new staff.