Senior Transformation Programs Lead, Customer Success

Salesforce, Inc.; Washington, Northern (IL, KY); Hybrid; USD 143,000 - 217,000; Full time

Job summary

Salesforce, Inc. is seeking a Senior Program Manager to lead large-scale, cross-functional initiatives and new product launches within the Customer Success organization.

You will drive programs from inception to execution, coordinating executives, strategy leaders, and technology partners to successful outcomes. The role requires deep program management experience, strong communication skills, and the ability to align stakeholder groups across global teams.

Qualifications

• 10+ years of Program Management and/or Product Launch experience in a highly matrixed environment.
• Outstanding organizational, communication (verbal/presentation/written), and interpersonal skills
• Strong understanding of Salesforce products, in how they connect to offer a comprehensive solution to our prospects and customers
• Proven experience working with global teams across multiple cultures, time zones, departments and functions
• Ability to establish credibility and rapport with senior executives, technical and non-technical team members alike
• Flexibility in shifting direction quickly when priorities change; excellent multi-tasking skills
• Demonstrate strong problem solving skills, process-driven mindset, and resourcefulness
• Analytical thinker that is willing to make decisions cross functionally in a fast paced, dynamic environment
• Self starter; willing to dig in and get the job done with minimal guidance
• Ideal: Scrum master certification (CSM), PMI or PrMI certification

Responsibilities

• Drives the strategic development of large scale, cross organizational programs
• Understands and contributes to the overarching business strategy; bridges the gap between cross functional teams to realize the program vision
• Builds cross functional relationships and proactively drives alignment across a diverse set of stakeholder groups
• Partners with Experience teams to influence technology and process building that align to Customer Success strategies
• Collaborate with Product Architects, Support Engineers and Success Managers to design Delivery models that best suit the customer experience
• Lead weekly and/or daily team calls to drive program alignment and monthly Steerco calls to gain executive buy-in

Skills

Program management

Product launch

Cross-functional collaboration

Stakeholder management

Executive communication

Salesforce products

Global team experience

Decision making

Problem solving

Scrum master certification

Job description

Salesforce, Inc. is seeking a Senior Program Manager to lead large-scale, cross-functional initiatives and new product launches within the Customer Success organization.

You will drive programs from inception to execution, coordinating executives, strategy leaders, and technology partners to successful outcomes. The role requires deep program management experience, strong communication skills, and the ability to align stakeholder groups across global teams.