Senior PM — Strategic Customer Success Programs

Salesforce; Indiana (PA); On-site; USD 120,000 - 160,000; Full time

Job summary

Salesforce is seeking a Senior Program Manager to lead large-scale cross-functional initiatives and new product launches within our Customer Success organization. PMs drive programs from inception to completion, ensuring cross-team collaboration, flawless execution and effective communication with executives, strategy leaders, technology partners and stakeholders.

responsibilities include strategic development, aligning diverse teams, partnering with Product Architects, and implementing delivery

Qualifications

• 10+ years of program management and/or product launch experience in a highly matrixed environment.
• Outstanding organizational, communication (verbal/presentation/written), and interpersonal skills.
• Strong understanding of Salesforce products, and how they connect to a comprehensive solution.
• Proven experience working with global teams across cultures, time zones, departments and functions.
• Ability to establish credibility and rapport with senior executives and team members alike.
• Flexibility in shifting direction quickly when priorities change; excellent multi-tasking skills.
• Demonstrate strong problem solving skills, process-driven mindset, and resourcefulness.
• Analytical thinker that is willing to make decisions cross functionally in a fast paced, dynamic environment.
• Self starter; willing to dig in and get the job done with minimal guidance.
• Ideal: Scrum master certification (CSM), PMI or PrMI certification.

Responsibilities

• Drives the strategic development of large scale, cross organizational programs
• Understands and contributes to the overarching business strategy; bridges the gap between cross functional teams to realize the program vision
• Builds cross functional relationships and proactively drives alignment across a diverse set of stakeholder groups
• Partners with Experience teams to influence technology and process building that align to Customer Success strategies
• Collaborate with Product Architects, Support Engineers and Success Managers to design Delivery models that best suit the customer experience
• Ability to adapt communication style and content to necessary audiences ranging from executive leadership to cross functional working groups
• Develops program approach and leads the charge to successful delivery
• Drives program plan and all related launch activities tied to the Product, Offer and/or Experience launch through our formal stage gate process
• Partner with Business Technology and other shared services teams to appropriately staff, prioritize and capacity plan across all programs through the use of agile methodologies
• Lead weekly and/or daily team calls to drive program alignment as well as monthly Steerco calls to gain executive buy-in
• Successfully bridges the gap between strategy, capacity, content, technology, engineering, support delivery & global enablement
• Anticipates problems, identifies mitigation plans and escalates gaps with leaders
• Fosters cross team collaboration and, as needed, leads the team through fearless decision making
• Develops and governs PMO best practices across the organization
• Define, implement and continuously improve the program launch process to increase efficiency, reduce risk and improve quality
• Serve as product owner to sprint planning processes for shared services teams
• Train and enable cross functional teams on program management disciplines

Skills

Program management

Product launch

Cross-functional

Executive communication

Agile methodologies

Global teams

Stakeholder management

Time management

Problem solving

Scrum Master

Job description

Salesforce is seeking a Senior Program Manager to lead large-scale cross-functional initiatives and new product launches within our Customer Success organization. PMs drive programs from inception to completion, ensuring cross-team collaboration, flawless execution and effective communication with executives, strategy leaders, technology partners and stakeholders.

responsibilities include strategic development, aligning diverse teams, partnering with Product Architects, and implementing delivery