CRM Transformation Leader for Salesforce & Enterprise Programs

Cengage Group; Indianapolis (IN); On-site; USD 117,000 - 187,000; Full time

Job summary

Cengage Group is seeking an experienced Senior CRM Program Manager to lead planning and execution of large-scale Salesforce initiatives, defining scope, goals, and deliverables in partnership with senior leadership and business collaborators.

You will take full responsibility for program outcomes across Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud, and related CRM technologies while leading cross-functional teams to deliver complex initiatives and optimize processes.

Qualifications

• 8+ years directing enterprise programs in technology and business transformation.
• 5+ years leading Salesforce and CRM programs in complex enterprises.
• Experience managing Salesforce implementations, improvements, integrations, migrations, and governance.
• Solid knowledge of Salesforce ecosystem features (Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, Data Cloud).
• Ability to establish governance models, Centers of Excellence, and scalable delivery processes.
• Experience managing multimillion-dollar portfolios, budgets, vendor contracts, and financial planning.
• Proficiency with Jira, Confluence, Aha!, Planview, Smartsheet or similar tools.

Responsibilities

• Lead planning and execution of large-scale CRM programs and Salesforce initiatives with senior leadership.
• Own program outcomes across Salesforce Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and Data Cloud.
• Drive transformation programs including platform modernization and process optimization.
• Govern operating models, delivery frameworks, and cross-functional collaboration.
• Manage budgets, forecasts, risks, dependencies, and financial reporting.
• Collaborate with architecture, engineering, and business groups to align CRM roadmaps.

Skills

Enterprise program leadership

Salesforce CRM programs

Budget management

Stakeholder communication

Cross-functional leadership

Agile/Hybrid delivery

CRM analytics

Vendor management

Tools

Salesforce

Jira

Confluence

Aha!

Planview

Smartsheet

Job description

Cengage Group is seeking an experienced Senior CRM Program Manager to lead planning and execution of large-scale Salesforce initiatives, defining scope, goals, and deliverables in partnership with senior leadership and business collaborators.

You will take full responsibility for program outcomes across Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud, and related CRM technologies while leading cross-functional teams to deliver complex initiatives and optimize processes.