Senior Transformation & Programs Lead - Customer Success

100 Salesforce, Inc.; Indianapolis (IN); On-site; USD 143,000 - 217,000; Full time

Benefits offered by this job

Time off programs

Medical

Dental

Vision

Mental health support

Paid parental leave

Life and disability insurance

401(k)

Employee stock purchasing program

Job summary

Salesforce is seeking a Senior Program Manager within the Customer Success organization to lead large-scale, cross-functional initiatives and new product launches. You will own programs end-to-end, ensuring alignment with business strategy, exceptional execution, and clear communication with executives and partners.

Responsibilities include shaping program strategy, delivering through agile teams, and partnering with Product Architects, Support Engineers, and Success Managers to optimize the

Qualifications

• 10+ years of Program Management and/or Product Launch experience in a highly matrixed environment.
• Outstanding organizational, communication (verbal/presentation/written), and interpersonal skills.
• Strong understanding of Salesforce products and how they connect to offers for customers.

Responsibilities

• Drive large-scale, cross-organizational programs from conception to delivery.
• Build cross-functional alignment across strategy, product, engineering, and customer success teams.
• Lead PMO practices and ensure delivery through the stage-gate process.
• Serve as product owner for shared services sprint planning and staffing.
• Foster executive-level communication and program governance.

Skills

Program management

Cross-functional leadership

Stakeholder management

Executive communication

Agile methodologies

Problem solving

Tools

Salesforce

Job description

Salesforce is seeking a Senior Program Manager within the Customer Success organization to lead large-scale, cross-functional initiatives and new product launches. You will own programs end-to-end, ensuring alignment with business strategy, exceptional execution, and clear communication with executives and partners.

Responsibilities include shaping program strategy, delivering through agile teams, and partnering with Product Architects, Support Engineers, and Success Managers to optimize the