Senior Training & QA Leader — Patient Engagement Centers

Eye Care Partners Career Opportunities; Texas; Presencial; USD 90 000 - 120 000; Tempo integral

Resumo da oferta

EyeCare Partners is seeking a Patient Engagement Center Senior Manager of Training, Development and Quality Assurance to lead onboarding, training and quality programs across our patient engagement centers. The role partners with IT, clinics and operations to ensure content relevance and consistent delivery.

You will develop training materials, e-learning content, and dashboards, coach the team, oversee QA for patient interactions, and monitor programs to drive continuous improvement in patient

Qualificações

• Lead onboarding, training and development for new and existing staff.
• Experience designing training across multiple formats (classroom, e-learning, workshops).
• Proficient with LMS and authoring tools (Articulate 360, Storyline 360).
• Strong MS Office skills; Excel, PowerPoint, Word.
• English communication skills, verbal and written.

Responsabilidades

• Create, deliver and evaluate training material for Patient Engagement Centers.
• Develop e-learning modules, videos, instructor-led and web content.
• Maintain training resources to align with current processes.
• Coach and mentor the training and development team.
• Identify future and current training needs for the team.
• Oversee quality evaluators for patient interactions.
• Partner with stakeholders to ensure content relevancy.
• Evaluate quality data and recommend training improvements.
• Document processes and procedures for PEC use.
• Monitor training program effectiveness and report results.

Conhecimentos

Training design

E-learning

LMS

Articulate 360

Storyline 360

Cantasia

Microsoft Office

English communication

Formação académica

High School Diploma or GED

Associate's Degree

Bachelor's Degree

Ferramentas

Articulate 360

Storyline 360

Cantasia

Adobe Creative Suite

Microsoft PowerPoint

Microsoft Excel

Descrição da oferta de emprego

EyeCare Partners is seeking a Patient Engagement Center Senior Manager of Training, Development and Quality Assurance to lead onboarding, training and quality programs across our patient engagement centers. The role partners with IT, clinics and operations to ensure content relevance and consistent delivery.

You will develop training materials, e-learning content, and dashboards, coach the team, oversee QA for patient interactions, and monitor programs to drive continuous improvement in patient