Senior Trade Floor Desktop Support Engineer

Phoenix Business Consulting (Intelligent Enterprise); Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Phoenix Business Consulting (Intelligent Enterprise) seeks a senior Site Services L3 specialist to deliver high-quality technical support in a fast-paced trading environment. You will act as single point of contact for business users, own incidents, and drive resolutions through direct troubleshooting or escalation.

Responsibilities include deskside and remote support, mentoring junior staff, and coordinating with on-shore/off-shore teams and 3rd party partners.

Qualifications

• 5+ years of desktop support in a Trade Floor environment.
• Experience with trade floor technologies, market data, trader voice, and trading apps.
• Strong customer service and communication skills; able to work with stakeholders at all levels.

Responsibilities

• Provide expert-level 1st and 2nd line desktop support in a fast-paced trading environment.
• Support desktops, laptops, mobile devices, AV systems, and printers; install, configure, troubleshoot.
• Collaborate with remote network teams to resolve connectivity and performance issues.

Skills

Troubleshooting

Trade Floor tech

Customer service

Team collaboration

Windows 10/11

Active Directory

O365

VPN

Video conferencing

Tools

ServiceNow

Job description

Phoenix Business Consulting (Intelligent Enterprise) seeks a senior Site Services L3 specialist to deliver high-quality technical support in a fast-paced trading environment. You will act as single point of contact for business users, own incidents, and drive resolutions through direct troubleshooting or escalation.

Responsibilities include deskside and remote support, mentoring junior staff, and coordinating with on-shore/off-shore teams and 3rd party partners.